Call Agent

2 months ago


Singapore MCI CAREER SERVICES PTE LTD Full time

Summary:

  • Healthcare Industry
  • Location: Marina Square
  • Working Hours: 5 days, 2 shifts (Monday - Sunday)
  • Salary up to $3500 based on experiences
  • Hybrid work mode after confirmation

Responsibilities:

  • Handle web-chat queries and inbound calls.
  • Respond to customer emails.
  • Update and record customer information in CRM.
  • Investigate complex cases or complaints submitted by clients and provide solutions to the cases/complaints.
  • Communicate effectively with clients and intermediaries to ensure a satisfactory resolution of the cases/complaints within a reasonable timeline.
  • Provide regular reports on case resolutions to internal stakeholders and external clients.
  • Review and enhance work processes with internal and external stakeholders to improve customer experience.
  • Work with stakeholders to implement the enhanced work processes.

Requirements:

  • At least 1-year relevant experience
  • Possess Diploma Certificate in any
  • Good writing and communication skills

Interested applicants may send your resume and your particulars via WhatsApp with below format to

Job Position:Full Name:Resident Area:Availability:

**We regret to inform that only shortlisted candidates would be notified.**Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

Loi Pei TingRegistration Number: R MCI Career Services Pte Ltd

EA License No: 06C2859


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