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Senior Manager, Performance Management

3 months ago

Singapore Prudential plc Full time
Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
  • Monitor financial and operational heath performance of Group & Local Business Units ("LBU's") and identify required actions based on high-quality explanations of variance. Oversee health protection pricing reviews and product approval (as part of the broader Prudential product approval governance).
  • Define critical data elements (e.g., data source, data requirements) to drive health business, collaborate on analytics model development.
  • Deliver innovative pricing approaches, based on more holistic data collection and advanced analytics.
  • Build analytics solutions for high-quality health use cases defined by LBUs and GHO Health
  • Support LBUs in localizing and operationalizing analytics tools
  • Identify critical insights and translate these into actionable business priorities and key initiatives.
Role and Responsibilities

Performance Management:
  • Set robust governance structure for performance management with clear performance metrics & targets specific to health across LBUs
  • Consolidate data reported by LBUs on financial & operational metrics and synthesize insights for management team actions
  • Monitor health product performances across LBUs and identify with LBUs on areas requiring remedial actions and further GHO support
  • Headcount in 2024: circa 2 FTEs
  • Define group-wide guidelines for health products review & approval, including performance review frequency, approval thresholds etc.
  • Participate in product committee to oversee health product pricing reviews and product approval for LBUs
  • Provide guidelines and support to LBUs on health products development and pricing
  • Headcount in 2024: circa 2 FTEs
Qualification
  • Ability to operate strategically, combined with a willingness to "roll up the sleeves" to help build local and central capabilities (i.e. meaning sometimes going into the detail).
  • Cultural awareness / sensitivity, allowing s/he to effectively engage with LBU teams and understand the cultural nuances in each market.
  • Influencing skills: ability to effectively influence and partner with stakeholders across the organization (at GHO level, for example Customer Team or Distribution Team).
  • Dealing with ambiguity: ability to effectively navigate a rapidly changing market landscape but also a quickly evolving internal organization.
  • Learning agility: ability to quickly come up the learning curve, both in terms of the complexity of the Pru organization as well as the intrinsic nuances of health insurance.
  • Digital orientation: strong understanding of how digital innovation can be leveraged to deliver market-leading health data and analytics solutions, and how to effectively deliver this through technology partnerships.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.