Store Manager Club 21 #jobsskillsfest24
4 weeks ago
Walk-in interviews for applicants shortlisted will be conducted at the Jobs & Skills Discovery Fest held at Bedok Town Square from 25 May May 2024, 10 AM - 8 PM
The Group's businesses extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala), organic living and specialty foods (COMO Dempsey, Culina and SuperNature) and philanthropy (COMO Foundation).
Store Operations:
- Oversee day-to-day store operations
- Ensure the store is clean, well-maintained, and visually appealing to customers
- Monitor and maintain appropriate stock levels to meet customer demand
- Implement loss prevention measures to minimize theft and inventory shrinkage
Sales and Customer Service:
- Set sales targets and goals for the store and motivate the sales team to achieve them
- Train, coach, and supervise sales team to provide excellent customer service
- Address customer inquiries and resolve complaints or issue promptly and professionally
- Utilize sales and promotional strategies to boost sales and meet revenue targets
Staff Management:
- Recruit and hire new staff alongside with HR
- Train new joiners
- Create work schedules and ensure adequate staffing levels
- Conduct performance evaluations and provide constructive feedback to employees
- Handle disciplinary actions or terminations when necessary with HR
Inventory Management:
- Track and manage inventory at optimal level
- Coordinate with suppliers/internal stakeholders for stock replenishment and negotiate pricing when necessary
Marketing and Promotion:
- Collaborate with marketing teams to implement marketing and advertising campaigns
- Participate in local community events and promotions to increase store visibility
Requirements
- At least 4 years of relevant experience in retail/luxury retail industry
- Proven experience in retail management or a similar role
- Strong leadership and interpersonal skill
- Knowledge of retail software and point-of-sale systems
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