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front desk executive

3 months ago

Singapore COVER PROJECTS PTE. LTD. Full time

Job description:

  • Provide delightful service standards to the guests at all times. Greet guests in an engaging way and ensure a smooth and timely check-in/check-out during their stay. Conscious of any opportunities to upsell additional facilities and services, when appropriate.
  • Answer telephone calls at Concierge and respond to enquiries and requests promptly, efficiently and in a courteous manner during check-in, check-out and throughout the guest's stay with us.
  • Comply with SOPs, policies and procedures. Practice safe work habits and adhere to sanitary, safety, security and emergency procedures.
  • Maintain confidentiality of all guest information and data and all proprietary information on our business.
  • Thoroughly understand our rooms categories, features, room rates, amenities and all other product knowledge.
  • Cashiering duties, checking cash float at the beginning and end of each shift to ensure at all times that amounts are correct and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
  • Manage OTA and TripAdvisor guest reviews platform and manage guests' requests and messages in OTA extranet.
  • On a daily basis, inspect the cleanliness of the premises and oversee and coordinate with our housekeeping staff to ensure all rooms are clean and tidy for guests' use.
  • Report any maintenance issues on a regular basis.
  • Manage guest feedback &/ complains in a productive manner
  • Ensure that your shift runs smoothly and that our guests experience seamless service.
  • Demonstrate teamwork and work cohesively with other departments and colleagues as part of the team.

Requirements

  • Minimum N levels. O levels or Nitec in Hospitality or Diploma in Hospitality Management or in a related field are welcomed to apply.
  • Previous experience in hotels, hostels and co-living businesses would be relevant.
  • Excellent communication and interpersonal skills
  • Basic IT skillS, Willing to work on rotational shifts, weekends, and PH.