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Customer Service Coordinator
4 months ago
Job Description
- Industry/ Organization Type: Freight Forwarding / Logistics
- Position Title: Customer Service Coordinator (Logistics)
- Working Location: Jurong West
- Working Hours: 5.5 days, Monday – Saturday (8:30 am – 5:30 pm/8 am - 12 pm)
- Salary Package: Basic + Variable bonus
- Duration: Permanent
Key Responsibilities
- Manage and maintain current and new customer accounts, ensuring accurate and timely invoicing.
- Handle inbound and outbound phone calls, addressing customer inquiries, and providing assistance and information.
- Deliver exceptional customer service, striving to exceed customer expectations and resolve issues promptly and professionally.
- Proactively identify and resolve customer problems and concerns, ensuring a high level of customer satisfaction.
- Assist in preparing shipment quotes for customers, considering their unique requirements and providing competitive pricing.
- Coordinate shipments as required by customers, ensuring efficient and timely delivery.
- Collaborate with internal teams, including logistics, warehouse, and sales, to streamline processes and enhance customer experiences.
- Keep accurate records of customer interactions, inquiries, complaints, and resolutions.
APPLY NOW
- A minimum of ITE or a Diploma in a relevant field.
- 1 year experience in customer service, preferably in the logistics or shipping industry.
- Ability to remain calm and composed under pressure while addressing customer concerns.
- Strong problem-solving skills and a solution-driven mindset.
- Demonstrated ability to work collaboratively as part of a team.
- Flexibility to work in a fast-paced and dynamic environment.
- Knowledge of shipping regulations and industry practices is advantageous.
Kindly apply through ANY of the following methods:
- Submit your application by clicking the APPLY button;
- Email your resume to Kindly indicate #65260 on the email subject.
Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.
Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781
Summary of role requirements:- Looking for candidates available to work:
- Monday: Morning, Afternoon, Evening
- Tuesday: Morning, Afternoon, Evening
- Wednesday: Morning, Afternoon, Evening
- Thursday: Morning, Afternoon, Evening
- Friday: Morning, Afternoon, Evening
- Saturday: Morning
- 1 year of relevant work experience required for this role
- Working rights required for this role
