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[SINGAPORE FLYER] Customer Service Officer

2 months ago

Downtown Core, Singapore Singapore Flyer Full time

DUTIES & RESPONSIBILITIES

  • Keeping up with all the email correspondence
  • Meet and greet premium guests who check in at Guest Service Lounge for their flight;
  • Manage feedback received from guests in person, via call and email;
  • Collate compliment / complaint / feedback statistics into monthly reports;
  • Perform rotating shift work;
  • Assist Operations Team when required;
  • Any other duties as assigned by superior

QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

  • GCE ‘O’ or ‘A’ Levels or its equivalent;
  • Minimum 2 yrs of relevant working experience in similar role in customer service;
  • Excellent communication and interpersonal skills;
  • Pleasant and outgoing disposition;
  • Proficient in MS office & Internet.
Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon, Evening
    • Tuesday: Morning, Afternoon, Evening
    • Wednesday: Morning, Afternoon, Evening
    • Thursday: Morning, Afternoon, Evening
    • Friday: Morning, Afternoon, Evening
    • Saturday: Morning, Afternoon, Evening
    • Sunday: Morning, Afternoon, Evening
  • 2-3 years of relevant work experience required for this role
  • Working rights required for this role
  • Expected salary: $2,100 - $2,300 per month