Marketing Communications Manager

3 days ago

Singapore Marriott Full time

Job Number

Job Category Sales & Marketing

Location Courtyard Singapore Novena, 99 Irrawaddy Road, Novena, Singapore, Singapore, Singapore

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY

Responsible for the planning, direction, control, and coordination of all communication activities, with an emphasis on public relations. Promotes and maintains good communications in order to enhance the prestigious image of the hotel and by doing so contributes to the revenues of the hotel.

DUTIES AND RESPONSIBILITIES

Managing Marketing Communications Activities

  • Develops an annual communications plan with specific goals and budgets as outlined in the hotel's marketing plan/communications manual. Prepares working plans to achieve goals and ensures the communications team is fully briefed on goals and progress.
  • Compares actual achievements against goals on a regular basis and takes corrective action.
  • Planning of all mailing activities, and oversees their execution.
  • Ensures that the corporate ID manual is kept up-to-date and implemented as appropriate.
  • Prepares on a timely basis the monthly sales & marketing "communications" report.
  • Supervises and directs photography for advertising, collateral and public relations purposes, the advertising agency and the field marketing department at corporate office.
  • Ensures the department has a comprehensive master slide/photo/CD library for all advertising, collateral and public relations activities, and regularly sends these to corporate office for the image library.
  • Supervises operations of the in-house art department.
  • Monitors activities of competitor hotels and trends within the industry.

Managing Public Relations Activities

  • Acts as official spokesperson for the hotel when appropriate and responds to all media requests within 24 hours.
  • Compiles and maintains a comprehensive list of media contacts and manages them as per the media account management system. Delegates assigned accounts to communications staff as appropriate but takes full responsibility for the key media by maintaining and developing close relationships
  • Prepares press releases for appropriate targeted media, locally, regionally and internationally.
  • Works closely with the corporate and international press offices on developing story angles.
  • Plays a key role in community and government relations as well as VIP handling.
  • Secures opportunities, directs and attends hotel sponsored events, and develops targeted partner relationships.
  • Creates and organizes press promotional activities.
  • Participates in the press events/trips organized by the regional PR offices as required.
  • Conducts press blitzes when appropriate.
  • Ensures press kit information is comprehensive and kept up-to-date.

Managing Advertising Activities

  • Works with the respective department in charge and advertising agency on the rooms and food & beverage tactical advertising campaigns' creative and media plans.
  • Maximizes advertising budget by ensuring that the hotel's creative message and media activities are consistent with the advertising of sister hotels and the company group advertising.
  • Ensures that the advertising creative is in synergy with the company, projecting a consistent and quality message.
  • Reviews the hotel's market segmentation and other appropriate marketing reports to ensure that the media scheduling matches those segments.
  • Monitors and maintains media schedules as well as prompt settlement of accounts.

Managing Direct Marketing Activities

  • Takes an integrated approach to direct marketing activities, ensuring a consistent and quality image is projected.
  • Assists to plan, implement and tracking of electronic marketing activities.
  • Maintains budget control.

Manages Collateral

  • Coordinates and executes production of all printed materials, with assistance of advertising agencies, following the specifications stipulated in the corporate ID manual.
  • Ensures hotel information is updated regularly on the internet/intranet.
  • Supervises the production and quality of all displays and temporary signage in hotel public areas.
  • Supervises and budgets for quality gift items as appropriate. Ensures correct usage of hotel logo on gift items as stipulated in corporate ID manual.
  • Supervises the in-house graphic designer and/or print shop.

Job Specification

Educational /Academic : O Levels School, Diploma or Equivalent in any discipline.

Requirements

Experience : At least 1 year of administrative support experience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.


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