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Visitor Service Associate

2 months ago

Singapore ORIENTAL AVIATION INTERNATIONAL PTE. LTD. Full time

Job Title: Visitor Service AssociateLocation: Woodlands SouthSalary: $12.00/Hour (Weekdays) & $13/Hour (Weekend)

Responsibilities:

  • Greet and guide patients/NOKs entering the ED; direct NOKs to PSA service counter for financial counseling when necessary.
  • Provide basic information (e.g., wayfinding, patient journey) to patients/NOKs.
  • Assist patients/NOKs with the Self-Service Station when required.
  • Offer assistance and escalate to ED staff when a patient feels unwell or requires a wheelchair at the ED entrance.
  • Provide blankets to patients in the waiting area when necessary.
  • Conduct basic screenings of patients/NOKs as needed.
  • Carry out duties assigned during Mass Casualties events and pandemic outbreaks.
  • Ensure service readiness at all times.
  • Register patient NOK information and provide basic info on expected waiting time.
  • Attend to inquiries regarding patient location after verification.
  • Assist in contacting the patient's NOK if necessary.
  • Reference and enforce the Visiting Policy, managing patient NOK visits to the observation areas of the ED.
  • Perform any other assignments allocated by the Supervisor or department.

Basic Requirements:

  • Physically fit.
  • Completed GCE "O" level or "N" level with a Certificate in Office Skills.
  • Preferably minimum of 1-year frontline experience. Background in healthcare will be advantageous.
  • Good interpersonal skills.
  • Excellent communication and customer service skills.
  • Able to work rotating shifts, including weekends and Public Holidays.

This hiring is supported by NTUC's e2i

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