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Service Associate
4 months ago
At JurongHealth Campus, we believe that our patients are the focus of our work and we render the best care and service to them.
We are changing the face of public healthcare and carving out new paths to improve our processes and services. We value our team's contributions and ensure that our staff are competitively rewarded and supported.
Join us, where we place the value of every staff member and the care of every patient at the centre of all we do.
The Opportunity
As a front line professional manning the first touch-points in the hospitals, the incumbent will play a vital role in providing excellent customer service to patients and visitors at the lobby and visitor registration counters.
The incumbent shall be responsible to:
- Perform visitor registration and attends to visitors enquiries in a calm and courteous manner.
- Ensure smooth operations at gantries and selfregistration kiosks.
- Handle first level complaint with a pleasant disposition.
- Responsive to emergency situations in the main lobby.
- Ensure compliance to organisation's guidelines and regulations when carrying out work duties.
- Contribute to achieve individual and team KPIs.
- Assist in roster planning and daily deployment
- Lead the team in continuous service improvement initiatives
Job Requirements
- Diploma or equivalent with relevant experience
- Experience in hospitality or front line customer service role is an advantage.
- Excellent interpersonal and communication skills, able to work with all levels of staff
- Customer centric attitude and work well under pressure.
- Independent, meticulous and possess initiatives
- Strong passion to serve patients and visitors.
- Able to communicate fluently in English and a Second Language
- Able to work weekends, public holidays
- Comfortable to work 2 rotating shifts (morning & afternoon)
About us:
Ng Teng Fong General Hospital (NTFGH) and Jurong Community Hospital (JCH), collectively known as JurongHealth Campus, are members of the National University Health System (NUHS).
We centre our culture and mission around our patients and design our processes to bring satisfaction to our patients and their caregivers.
We take pride in treating our staff as one big JurongHealth Campus family, where everyone works together in a passionate and supportive environment.
If you believe in our purpose of delivering "Incredible Care & Health, Together", reach out to us today