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Customer Relations Officer

3 months ago

Singapore QUESSCORP SINGAPORE PTE. LTD. Full time

My client play animportant role in Singapore's public transport system by being the middlemanbetween you, the commuter, and all the other parts that help to make itworld-class.

  • Permanent Position: Customer Relations Officer
  • Salary: Attractive Remuneration + VB + AWS + Transport Allowance
  • Location: Central (Tanjong Pagar)
  • Working Hours: Required to work on weekends, 8.00am 5.30pm / 8.30am 6.00pm, off on PH

The role involvesmanaging customer enquiries via calls and emails, meeting KPIs, maintainingpositive interactions, and recording conversations accurately.

Job Description

  • Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
  • Understand customer's needs and provide quick, accurate and satisfactory answers to their queries
  • Ensure proper recording of conversation with customer in the call centre system
  • Meet/exceed all individual and team key performance indicators (KPI) set by the management
  • Maintain a positive and helpful approach in interactions with all customers
  • Able to work during weekend and perform OT when necessary
  • Other ad hoc duties as assigned by Team Leaders or Supervisors

Job Requirement

  • Have previous experience in call centre is highly preferred or customer service experience
  • A team player with good interpersonal and communications skills
  • Self-motivated and able to work independently with minimal supervision

Next Step

  • Interested applicants may email your resume to with your latest updated resume
  • Only shortlisted candidates will be contacted

EA License No. – 23C2060

EA Registration No. - R2092390