Spa Administrator

3 days ago


Singapore Fairmont Singapore and Swissôtel The Stamford Full time

Spa Administrator

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

  • Greet guests in a friendly and courteous manner
  • To lodge defective report via Knowcross/ relevant channels for defects noted within spa facility
  • To update spa team within the spa group chat when defects are rectified.
  • To perform staff rostering both FT and PT on weekly basis and upload to HR Portal
  • To apply leave and upload MC for all FT employees on weekly basis and submit to Spa Manager/ Director for approval
  • To check and verify all attendance against time log in HR portal and ensure accuracy of employees clock-in & clock-out time based on timelog record
  • To verify attendance/ MC and process & approve for casual labour, print copies of approved worked hours for Spa Manager/ Director's signature before submission to payroll for payment on daily/ weekly basis
  • To perform order requisition via Futurelog of all spa amenities, stationeries, professional and retail products, etc for Spa Manager/ Director to approve for purchase.
  • To assist with permit entry of vendor/ suppliers via Isecure
  • To attend to receiving for all collection of items for spa and keep record filing in proper
  • To assist with new employee or casual labor on their first day of reporting with briefing on clock in/ out procedures, name tag/ uniform, etc.
  • To assist with Front desk duties and attend to members/ guest when heeded or facing manpower crunch
  • To lead in monthly spa inventory audit and in charge of submission to Audit dept.
  • To assist in any tasks assigned by Spa manager or Director.

Qualifications:

  • At least 1 year of experience in customer service, preferably in 5-star luxury hotel
  • Fluent spoken and written English
  • People-oriented and a team player
  • Able to work under pressure and independently
  • Personal presentation, clean/tidy

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