Customer Service Officer
2 weeks ago
Working Location: Bedok
Working Hours: Mon - Fri, 8:30AM - 6PM
Contract Duration: 12 months (Renewable)
Job Responsibilities:
- Receive and document user feedback via post-service surveys.
- Conduct thorough investigations into feedback to comprehend root causes and pinpoint areas for enhancement.
- Communicate with users professionally and empathetically to address concerns and offer timely resolutions as appropriate.
- Accurately document all interactions and resolutions in the customer relationship management (CRM) system.
- Analyze complaint trends and provide insights to management for continuous service and process improvement.
- Stay updated on company policies and services to provide accurate information to users.
Job Requirements:
- Diploma, ITE, or related field preferred; relevant experience considered.
- Excellent verbal and written communication skills in English, capable of conveying complex information clearly and concisely.
- Proactive and dedicated individual with a strong customer orientation.
- Attention to detail and adept at prioritizing and managing multiple tasks effectively.
- Proficiency in CRM software and other relevant computer applications.
- Experience in Government IT projects is a plus.
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be notified.
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