Programme Sales Co-ordinator
4 weeks ago
Job Summary
We are seeking an organized and team-oriented Programme Sales Coordinator (PSC) to facilitate the effective execution of our diverse portfolio of climbing programmes. The PSC will work closely with the Programme Sales Executive (PSE) and part-time Programme Instructors to ensure the smooth delivery of programmes. The PSC will also manage logistical aspects and contribute to the improvement of our programmes.
Responsibilities and Duties
Primary Scope
- Coordinate and manage the logistical aspects of climbing programmes.
- Serve as the point of contact for Programme Instructors, providing necessary support and guidance for effective programme delivery.
- Ensure all safety protocols are followed during the programmes.
- Regularly report programme-related updates to Line Manager.
- Manage the scheduling of Programme Instructors, ensuring fair and efficient rosteringthat meets the needs of our programmes.
- Brief Programme Instructors on programme specifics and conduct trainingsessions as necessary.
- Coordinate the reservation of facilities for programme schedules, resolving any potential scheduling conflicts.
- Handle administrative tasks such as calendar updates, managing programme resources, and enhancing the overall customer experience in cooperation with the PSE.
- Collect and process feedback from clients and instructors to improve the flow, content, and delivery of programmes.
- Follow up with part-time instructor leads from HR, conduct interviews, and ensure the smooth onboarding of these instructors into Climb Central's instructor pool.
- Manage these newly onboarded part-time instructors, ensuring they effectively support the role of the PC.
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