Assistant Clinical Training Co-Ordinator, Faculty of Dentistry

3 weeks ago

Singapore National University of Singapore Full time
Job Description

The Assistant Clinical Training Co-Ordinator (ACTC) will work closely with the Clinical Training Co-Ordinator (CTC) to co-ordinate and monitor the assignment of patients to BDS students during the clinical phase of their training. At the same time, the ACTC will also monitor the management of these assigned patients. The ACTC will work with the Module Co-Ordinators, Faculty's Office of Undergraduate Education and Student Affairs (UESA), nursing and operations colleagues from the National University Centre for Oral Health, Singapore (NUCOHS) and other relevant stakeholders to support sustainable clinical training opportunities for the undergraduates. Specifically, the Assistant Training Co-Ordinator shall

  1. Support the daily management and maintenance of patient management data system (e.g. data updates, timeliness of response to referrals and feedback service recovery protocols engagement between patients and students) to ensure positive experiences for patients and students in the UG Clinical Programme
  2. Maintain online patient request form and facilitate regular and timely checks on students' clinical requirements and timely assignments of patients to students
  3. Co-ordinate the assignment of patients to undergraduates for their clinical phases in the BDS programme
  4. Work closely with the undergraduates to ensure timely management of patients assigned to them, including emergency cases during term breaks
  5. Implement relevant pathways and protocols to manage and co-ordinate referrals from the UG Clinic to and from the other various clinics to ensure continuity of follow-up for patients (e.g. NUCOHS PG Programme and Polyclinics)
  6. Manage patient feedback regarding the undergraduate treatment programme
  7. Counsel and guide undergraduates to establish positive and professional student-patient relationships
  8. Provide any other relevant administrative support to ensure the smooth operations of the UG Clinics
  9. Assist CTC to conduct termly compliance audits to ensure that undergraduates adhere to relevant protocols and guidelines
  10. Liaise with NUHS Stakeholder to obtain and disseminate clinic system ID to students and assist with troubleshooting
  11. Procurement of clinic consumables, liaise with NUHS Ops for EPIC ID and Cadence template building
  12. Manage return of cases from graduating students
  13. Monitor weekly movement of patient folders, discharge folders and transfer cases among students
  14. Assign patients to students according to discipline, e.g. Year 2 Term 4: OD and Perio Year 3 Term 3: Pedo
  15. Assist CTC on any on-site matters, including patient, students and reception enquiries and NUHS Ops queries
  16. Facilitate preparation of name stamps and name tags for clinic usage. Work with Lab colleagues on name tags
  17. Prepare Dental Records Office for incoming clinical students
  18. Any other duties as assigned by supervisor.
Qualifications
  • Minimum 'O' Levels or equivalent
  • Some background or previous work experience in Dentistry will be advantageous
  • Familiarity with MS Word and Excel will be useful
  • A team player and yet able to work independently when needed
  • People-oriented and able to communicate effectively

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