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Market Head, Singapore Malaysia Indonesia

3 months ago

Singapur, Singapore HSBC Full time

If you're looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

HSBC Private Bank seeks to be the leading international private bank for business owners and their families. It provides clients with wealth, business and family succession solutions in the largest and fastest growing markets around the world. At HSBC Private Bank, we put our clients at the centre of everything we do.

We are currently seeking a high caliber professional to join our team as Market Head, Singapore Malaysia Indonesia.

Role Purpose

As a result of the global market management framework, this Market Head position is positioned to lead and manage all the business activities related to the Singapore, Malaysia and Indonesia markets out of the Singapore booking centre.

The primarily role purpose is to drive the GPB's business growth associated with the Singaporean, Malaysian and Indonesian clients. The Market Head will not manage their own book of accounts but engage with key strategic relationships at a higher level.

A key part of the role is the organisation, planning, target setting and deployment of resources into the respective teams. Market Head is responsible for formulation of the business strategy into the geography and the management and prioritisation of business initiatives to meet GPB business objectives. He/ She should have a good insight into the client portfolio, target prospects and significant transactions and understands the drivers of revenue, reasons for variances and is able to direct remediation actions.

Market Head is responsible for ensuring key business risks are mitigated by executing both their Level 1 and Level 2 supervisory responsibilities. He/ She must ensure escalation protocols are understood and that they effectively resolve issues that are highlighted to them, using second line of defence to advise on remediation strategies that need to be formulated.

Market Head, broadly, to spend their time on the following aspects of their role:

  • Leading, Directing and Business Development (50%)
  • Organisation and Planning (20%)
  • Internal Stakeholder Management (15%)
  • Governance and Supervisory Control (15%).

Impact on the Business

  • Lead and develop a high performing Team of Desk Heads and Relationship Managers by providing foresight and strategic direction in driving business and identifying opportunities
  • Provide oversight to the team of Desk Heads, RMs and CSEs, drive the team in such a way to maximise the business opportunities available and operate within the overall risk appetite of the organisation
  • Provide strategic directions and solutions to empower RMs to meet their financial targets as per AOP, including and not exhaustive to:
    • Revenue
    • Net new money (NNM) inflow
    • NNM into Managed Solutions
    • NNM into Funds
    • Lending balance growth
  • Define targeted client segment so to onboard clients with profiles that align with the Group appetite, and exit clients according to Group and regulatory requirement as needed
  • Work with the other parts of the PBSG, GPB and WPB to ensure stability in the running of booking centre, in addition to meeting the booking centre FRP

Customers / Stakeholders

  • Ensure, through effective and hands on supervision that the business delivers high quality and appropriate investment solutions to clients in line with the clients' investment objectives and risk profile
  • Provide oversight and act as point of escalation to address team client needs by collaborating with product teams, including and not exhaustive to IWS, Credit Advisory, Intra-Group Collaboration and WPA and TFS
  • Adopt a "Godparent" role to complement the day to day servicing role provided by the Relationship Managers and Desk Heads which deepens clients relationships with HSBC
  • Drive and provide strategic direction on cross selling opportunities to the broader HSBC organisation through collaboration and referrals
  • Continuously review the business portfolio to ensure the business relationships sit within the business risk appetite and are aligned with the strategic target client base for GPB
  • Ensure successful implementation of strategic initiatives including but not limited to digital tools rollout, WMT, launch of Single Advisor Model etc.
  • Provide oversight to the team's conduct and fair dealing outcomes; as well as addressing issues and trends as needed
  • Ensure the team's completion of client-related activities, which include:
    • Up to date and well-documented CIP & AIP;
    • Up to date and well-documented Portfolio Reviews;
    • Any other documentation relating to Product suitability and appropriateness of Advice;
    • Any specific sophisticated investors form;
    • Timely management of Suitability & Risk deviations on a Pre-Trade and Post Trade basis (This includes Liquidity, Concentration, WARG, AA when relevant).
    • On-Boarding new accounts that meet GPBs appetite and CDD requirements
    • Maintain overdue Periodic Reviews within risk appetite of 5%
    • Up to date and well-documented KYC-CDD documentation, including CSRAs and trigger reviews carried out where necessary
    • Unusual activity escalated (UAR) where appropriate
    • FCC related and risk-appetite driven client exit decisions executed in a timely manner and in full compliance with established Client Selection and Exit Principles/Procedures
    • Adherence with AB&C policy
  • Proactively provide inputs to relevant stakeholders across different lines of defence including and not exhaustive to RC, FCC and BM to ensure guidelines and policies are adequate and can be implemented across markets

Operational Effectiveness & Control

  • Create a culture of control awareness with a focus on risk identification and mitigation and empower team to act at all times in accordance with the Conduct Principles defined by HSBC
  • Acting as a role model, promote behavior that encourages staff to escalate concerns and act on alerts or unusual activity
  • Escalate issues to relevant stakeholders across lines of defence within or outside of GPB as appropriate
  • Act as a L2 reviewer and approver for relevant processes inter alia new accounts, periodic reviews, CIPs, Pricing Exceptions, Cross Border activities
  • Identify trends in key control reports that are provided across each risk area (refer to Global Private Banking - Business Supervision Control Policy Guidelines) and ensure actions are taken to reverse negative trends. Where significant issues/variances are identified there should be documented audit trail of actions/explanations and resolution strategies agreed
  • Review and respond to escalations from functions (SQA, CCO, Risk, Compliance etc.)
  • Ensure that appropriate consequence management is applied where there are consistent and material failures to operate within prescribed parameters
  • Provide insight to ensure new policies/ policy amendments/ guidelines are adequate and can be implemented

Requirements

Knowledge & Experience / Qualifications

  • Good understand of the ASEAN market and competitive landscape, and working knowledge on the ASEAN clients' needs
  • Ability to think and plan strategically, develop and articulate action details, execute and implement swiftly to grow the business in an agile yet sustainable way.
  • Be appropriately experienced and trained to ensure they can effectively supervise and understand the activities under their remit
  • Discharge their supervisory responsibilities diligently, and clearly demonstrate the requisite leadership capabilities and risk awareness necessary to meet the requirements of a supervisory role in the organization
  • Meet the requirements to obtain necessary regulatory certificates, registrations or qualifications
  • Not be in a conflicted position e.g. supervise upwards or supervise own activity. Any conflict should be immediately escalated to Booking Centre Head for resolution

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed.

You'll achieve more at HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Issued by The Hongkong and Shanghai Banking Corporation Limited.