Service Delivery Analyst

2 weeks ago

Singapore Amex Full time

You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways.

When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.


At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Service Delivery Analyst - Digital Workplace Site Services


Site Services International is a team of problem-solvers, relationship managers, customer service experts, communicators, educators, technicians, analysts, engineers, project managers, facilitators, doers, problem solvers, and all-around helpful people.

Our purpose is to ensure that Amex workplace technology works seamlessly and optimally.

We strive to put colleagues at the centre of everything we do by maintaining the smooth running of tech infrastructure, removing tech-related barriers and points of friction whilst providing outstanding customer service.


We have an exciting open role for a Service Delivery Analyst who will be responsible for the smooth day-to-day operations of the Tech Service Delivery function reporting into the Service Delivery Manager.

This role is the visible face of technology for the local colleagues.

The Service Delivery Analyst will partner with the Business and other Technology teams to ensure our colleagues are able to perform their roles effectively using our products and technology.


In addition to leading all aspects of the operational tasks and customer journey for our internal customers, this hire will also support the Service Delivery Manager in leading our engineers and will be expected to mentor and guide team members to success, identify their strengths and areas for growth and empower them to do their best work.


Key Responsibilities:

  • Reporting into the Service Delivery Manager a key stakeholder and working closely to deliver Goals/OKRs for Digital Workplace for your market.
  • Technology Service Delivery in all buildings including escalations management for Business Unit issues.
  • Maintain supervision and care over all Technology Concierge & Depot Services and Support
  • Laptop and peripherals refresh and replacement programs.
  • Provide hands & feet for local Data room(s) and realestate projects.
  • Support for executive streaming events (e.g.
Town Halls)

  • Conference and meeting room support
  • Ongoing support for virtual or homebased colleagues
  • Driving continual process improvements & efficiencies in the Tech Concierge & Depot
  • Ticket reduction activities
  • Proactive Servicing using Digital Workplace tools
  • Directing resources in the resolution/prevention of problems
  • Supervising the resolution of any product defects
  • Staying on top of all upcoming software updates and launches and preparing Business Units for the changes
  • Influencing the deployment of software updates and launches to improve colleague efficiency
  • Driving efficiency and effectiveness via knowledge sharing with technical peers
  • Driving Colleague Education sessions

Minimum Qualifications

  • At least 510 years' experience in technology servicing, project delivery or program management
  • Deep technical capability, and ability to learn new systems and tools quickly
  • Capability of identifying risks or trends and facilitating resolutions
  • Documentation skills; understanding and contributing to technical documentation
  • Ability to collaborate across teams, establish relationships and influence others
  • Strong verbal and written skills with demonstrable experience engaging crossfunctional customers and business partners
  • Selfmotivated and proactive

Preferred Qualifications

  • Degree in Computer Science/Information Systems, or prior work experience in
  • Technology Servicing / related field

  • Commercial Analyst Intern

    2 weeks ago

    Singapore Delivery Hero Full time

    About the opportunityWe're looking for a highly-driven and motivated Commercial Analyst Intern for our team in Singapore. The duration of the assignment will be for 6 months minimum. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this may be the place for you He/She will assist the Senior Commercial Analyst...

  • Delivery Driver

    2 weeks ago

    Singapore ALI DELIVERY SERVICES PTE. LTD. Full time

    Delivery Driver Job Description Template:We are looking for a reliable delivery driver who is concerned with customer satisfaction and transporting items in a safe, timely manner. The delivery driver will pick up and drop off items while adhering to assigned routes and time schedules. You should be willing to work as part of the delivery team in order to...

  • Head of Client Service Delivery

    1 month ago

    Singapore Halcyon Knights Full time

    You will be leading an experienced team of engineers, support analysts and client support representatives. Overseeing the technical delivery of client projects making sure it has been delivered efficiently and effectively. Recent tenure of cloud experience is a must. Job Responsibilities Oversee service level agreements (SLAs) and goals (SLOs) to make...

  • Senior Analyst, Technology Architecture and Delivery

    2 weeks ago

    Singapore FORRESTER SINGAPORE PTE. LTD. Full time

    About This Role:Senior Analysts are responsible for conducting innovative research and deliver advice through written reports, consulting, client inquiries, and speeches. As a member of Forrester's global Technology Architecture and Delivery (TAD) team, this Senior Analyst serves technology and business leaders, such as chief technology officers and VPs and...

  • Area Manager

    2 weeks ago

    Singapore Delivery Hero Full time

    About the opportunityAbout the job:This role will be based in Singapore and will report to the Operations Manager. As an Area Manager, your role will be to maintain day-to-day fleet operations and maintain good recruitment procedures. Must be available to work weekends and at different locations in Singapore. Hours may vary.Responsibilities:Rider Supply...

  • Manager / Senior Manager, CRM Lifecycle

    2 weeks ago

    Singapore Delivery Hero Full time

    About the opportunityResponsibilities: Own and implement endtoend customer lifecycle marketing strategies, from ideation, project planning and execution, to performance management and optimization. Design and build automated CRM campaign journeys to acquire, groom and retain customers across various direct marketing channels. Analyze campaign performance...

  • Lead/senior Manager, Finance Business Partner

    2 weeks ago

    Singapore Delivery Hero Full time

    About the opportunityWe are looking for a highly talented Lead/Senior Manager FP&A - Q-Commerce, APAC to join our Regional New Verticals Finance team This role will be based in Singapore with a direct reporting line to the Finance Director, Q-Commerce & New Verticals APAC. If you are looking for a place where you can gain hands-on experience, create direct...

  • Software Engineer Trainee, Backend

    2 weeks ago

    Singapore Delivery Hero Full time

    About the opportunityPowerUp SG Tech Traineeship, BackendWe are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to...

  • SOC Analyst

    2 weeks ago

    Singapore 5ZAL MANPOWER SERVICE PTE. LTD. Full time

    Security SME: Performs as the Senior Technical SME in area of Cyber Security Incorporates threat intelligence into countermeasures to detect and prevent intrusions and malware infestation Identifies threat actor tactics, techniques and procedures and based on indicators develops custom signatures and blocks Interacts with the CIRT "Cyber Incident Response...

  • Business Process Delivery Analyst

    2 weeks ago

    Singapore Snaphunt Pte Ltd Full time

    CompanySnaphunt Pte LtdDesignationBusiness Process Delivery AnalystDate Listed11 Feb 2024Job TypeEntry Level / Junior Executive Full/PermJob PeriodImmediate Start, PermanentProfessionBanking / FinanceIndustryComputer and ITLocation NameSingaporeAllowance / Remuneration$3,000 - 4,500 monthlyCompany ProfileOur client is a comprehensive technology solutions...

  • Van Delivery Driver

    2 weeks ago

    Singapore REGENT COURIER SERVICE Full time

    COURIER VAN DELIVERY OF PARCELS. VAN PROVIDED. WORKING MONDAY -FRIDAY.COMPANY PAY FOR DIESEL, PARKING, PHONE ALLOWANCE.

  • Business Analyst, Customer Service

    2 weeks ago

    Singapore Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationSingaporeThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

  • Service Desk Analyst

    2 weeks ago

    Singapore TALENT LEGAL GLOBAL SEARCH CONSULTANCY (PTE.) LTD. Full time

    The Service Desk Analyst is responsible for providing technical support to the Firm's internal customers.The Service Desk Analyst possesses a good understanding of legal environment priority requirements.Job Responsilibilities: Provide solutions to customer problems of complex nature to ensure customer satisfaction. Prioritize, research, resolve, and respond...

  • Service Delivery Manager

    2 weeks ago

    Singapore STAR CAREER CONSULTING PTE. LTD. Full time

    **Service Delivery ManagerJob Description & RequirementsOur esteem client is looking for a Service Delivery ManagerThe Service Delivery Manager ensure IT Infrastructure Service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessaryResponsibilities:- Good in Managing service delivery budgets,...

  • Asset Servicing Analyst

    2 weeks ago

    Singapore Peoplebank Full time

    Asset Servicing Analyst 12 months contractThe Client US Global Investment Bank Fastpaced work environment Dynamic work cultureThe Opportunity The distribution of entitlements from Voluntary and Mandatory APAC Equity and Fixed Income Corporate Action and Income events Asset Servicing event creation in proprietary systems The support of internal trading desks,...

  • Service Delivery Manager

    2 weeks ago

    Singapore STAR CAREER CONSULTING PTE. LTD. Full time

    **Service Delivery Manager (Biometrics, Data Centre)Job Description & RequirementsOur esteem client is looking for a Service Delivery ManagerThe Service Delivery Manager ensure service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessaryResponsibilities:- Good in Managing service delivery...

  • Van Delivery Man

    2 weeks ago

    Singapore OVERSEAS COURIER SERVICE (SINGAPORE) PTE. LIMITED Full time

    Roles & Responsibilitiesperform timely pickup and deliveries (including POD) of shipments for company-assigned areasvia company's mobile appneed to be familiar with Singapore roadsable to read and converse in basic English to liaise with customersable to drive home company vehicleemployee responsible for any parking or traffic summons while driving the...

  • Service Delivery Manager

    2 weeks ago

    Singapore Singapore Telecommunications Limited (Singtel) singtel Full time

    Location: SingaporeFulltime Permanent RoleSingaporean OnlySalary: $8500 SGD MonthExperienced in managed services.Service Delivery Service Delivery incorporates the endtoend deliverables of the Service Contract delivered by Singtel Group (or its sub entities). This includes client engagement with Customer and managing external and internal stakeholders'...

  • Service Delivery Engineer

    2 weeks ago

    Singapore FS TECH PTE. LTD. Full time

    As a service delivery engineer, he/ she is responsible for the end-to-end process of delivering and maintaining optical network solutions, from initial planning to ongoing support and optimization.**Job Highlights: - * Career Developments/ Progression Dynamic work environment Pantry F&B supplies Monday to Friday only**Key Responsibilities within the role: -...

  • Service Delivery Manager

    2 weeks ago

    Singapore JAI INTEGRATED TECHNOLOGIES PTE. LTD. Full time

    Job Description & RequirementsService Delivery Manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction.The Service Delivery Manager may perform technical tasks,such as troubleshooting technical issues,and may perform administrative tasks,such as managing team performance and...