Senior Operations Manager
2 weeks ago
The Senior Operations Manager will be responsible for overseeing all aspects of the company's operational activities, including managing staff, optimizing processes, and ensuring efficient and effective execution of projects and initiatives.
This role requires strong leadership skills, strategic thinking, and a proven track record of driving operational excellence.Responsibilities:
- Lead and elevate the performance of the operations team, ensuring topnotch service delivery and improved satisfaction levels.
- Design and implement innovative operational strategies that boost efficiency, including training programs and quality management systems that significantly enhance performance metrics.
- Develop and oversee key performance indicators for operational success, guiding and mentoring staff to boost efficiency and productivity.
- Manage all aspects of project execution, from planning and resource allocation to riskassessment, ensuring timely and budgetcompliant delivery.
- Initiate and drive enhancements in customer service through the adoption of new technologies and automation, improving client interaction and response efficiency.
- Foster collaboration across functional teams to ensure operations are wellintegrated with product and technology departments, enhancing issue resolution and operational communication.
Requirements:
- A minimum of 9 years of work experience in operations management, demonstrating a proven ability to oversee diverse teams and manage multifaceted projects.
- Strong analytical and problemsolving skills, with expertise in optimizing complex processes.
- Proficient in fostering collaboration and building relationships across various cultural and professional backgrounds.
- Dynamic leadership capabilities, adept at guiding teams through changes and toward continuous improvement.
- Experience in environments focused on advancing secure and efficient digital transactions, with a familiarity with distributed systems.
PERSOLKELLY Singapore Pte Ltd - RCB No E - EA License No. 01C4394
**R Ngiam Xinyi (Yan Xinyi))
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