Avp, Application Support Analyst

2 weeks ago


Singapore Sumitomo Mitsui Banking Corporation (SMBC) Full time
System support scope includes overseas and domestic remittance & cheque payment, local interbank fund transfer (GIRO), FAST, MEPS+. Peripheral support systems of customer eAdvices, corporate expense payment are also in scope.

Responsibilities:

  • Responsible for production system integrity and production system readiness of systems under Payment System team for APAC region
  • Provide L2 support and troubleshooting for production incidents and critical system interface through Payment System
  • Support the IT Planner in meeting project objectives and perform production transition for new system launch and system change request
  • Propose improvements for systems based on identified process gaps
  • Standardize processes through developing implementation, integration, and documentation in accordance to set standards
  • Identify and propose suitable processes for automation and implementation
  • Highlight and escalates risk issues to relevant parties in a timely manner
  • Participate in system restoration for Disaster Recovery exercises
  • Coordinate regular meetings for issues resolution with developers/vendors
  • Perform other duties as and when assigned

Job Requirements

  • Diploma / Bachelor's degree in Computer Science or Information Technology
  • Min. 4 years of work experience in the Application or System Support function, preferably in a bank or financial institution
  • Possess handson experiences in supporting Payment systems
  • Experience in Enterprise Application support environment with interaction to multiple function (developer, infrastructure and service desk) and business users
  • Has functional knowledge of Payment systems such as GIRO, FAST, CTS, MEPS+, Overseas & Domestic Remittance, Internet Banking, customer eAdvices
  • Possess good understanding and competency in scripting (such as DOS, Shell Scripting)
  • Possess selfmotivated and driven work ethnic to ensure high quality work in a timely manner
  • Possess collaborative team player working style with demonstration of presentable interpersonal skills
  • Excellent communication, interpersonal and presentation skills
  • Demonstrate a strong sense of accountability and ownership of results
  • Demonstrate sound judgment in reviewing problems and making recommendations / decisions


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