User Operation Specialist

2 weeks ago


Singapore TIKTOK PTE. LTD. Full time
**Responsibilities

About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform.

We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes.

Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility.

Join us and make an impact happen with a career at TikTok.

Team Introduction
Our Data-TnS-PUO Team is responsible for providing instant troubleshooting and consulting services to internal Platform users.

This position is mainly responsible for the following:

receiving and resolving user issues, communicating with our engineering teams, analyzing and providing the best solutions, maintaining the SOP, writing daily reports, following the escalation process, and providing top-quality user experiences.


What you will be doing

  • Respond to user queries in a timely and accurate manner, via internal platform and IM chat;
  • Identify user needs, and quickly troubleshoot the technical issues by using internal databases, effective workarounds, and solutions provided by the Engineering teams;
  • Partner with the Engineering team and associate on product optimizations;
  • Update the team dashboard with synced information and useful tips from discussions with the team;
  • Highlight daily tickets/queries and report any platform malfunctions;
  • Follow up with internal teams and users to ensure the reported technical issues are resolved;
  • Assist and support training projects and user feedback projects.
**Qualifications

  • Bachelor's Degree and above, in any relevant fields;
  • At least 2 years of experience related to technical troubleshooting, customer service or user/platform operations in the internet industry;
  • Flexibility to work on a shift basis to support users as needed due to time zone differences, this may include weekends and public holidays (Shift: 7am ~ 3pm or 3pm ~ 11pm);
  • Excellent problemsolving, critical thinking, and analytical, ability to organize and work independently with rapidly changing priorities;
  • Strong teamwork and communication skills, active thinking, learning ability, and adaptability;
  • Proactive, able to work under pressure, strong initiative, and ownership.

  • User Operations

    2 weeks ago


    Singapore MARINE ONLINE (SINGAPORE) PTE. LTD. Full time

    ResponsibilitiesThis position reports directly to the Manager (Platform Operations). This role is an executive for user operations and customer service operations for Marine Online and related properties. This role will be supported with team members. Adept in conduct of KYC/KYB activities, with at least 3 years of related experience, preferably B2B at a...


  • Singapore Samsung SDS Full time

    COMPANY DESCRIPTIONSamsung SDS Asia Pacific was established in 2006 and its line of business includes IT Outsourcing Services and Solution Services.Samsung SDS has gone on to broaden its portfolio in Business Solutions (Enterprise Applications, Enterprise Mobility, and Enterprise Analytics) and IT Outsourcing and Infrastructure Services. Visit Website:...

  • End User Specialist

    1 week ago


    Singapore Charterhouse SG Full time

    We are working with a leading bank in Asia with global network. As part of their continued growth, Charterhouse has been engaged to search for an End User WorkplaceYou will be working closely with other support team to ensure that they provide timely and effective support to users.You also be responsible in the development of digital workspace and desktop...


  • Singapore IFUN GAMES Full time

    As a Game Operations Specialist you will create, launch and monitor events to support IFun Games in Singapore. Working with a variety of stakeholders across our different business units, you will take on a vital role in delivering events and content to the gamers globally.Responsibilities Compile components to create test and events as required from...


  • Singapore Singtel Group Full time

    At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce...


  • Singapore Singtel Group Full time

    At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that...


  • Singapore TikTok Full time

    ResponsibilitiesTikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa.TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai,...


  • Singapore PRUDENTIAL ASSURANCE COMPANY SINGAPORE (PTE) LIMITED Full time

    Roles & ResponsibilitiesJob Profile Summary:We are looking for a Distribution Operations Specialist in Distribution Business Process team, who will be an integral role in ensuring that we take our service levels to greater heights and ensure that critical business processes are established and reviewed.Job Description:Support daily operation activities and...


  • Singapore Jobline Resources Pte Ltd Full time

    Responsibilities: Microsoft 36 Assess current systems to identify opportunities for replacing them with M365 solutions. Propose the solution and perform the system replacement (for simple or straightforward solutions). Analyze users' problem statements and use cases, recommending M365 solutions to address the problem statements or use cases. Actively...

  • Operations Specialist

    2 weeks ago


    Singapore RECRUITPEDIA PTE. LTD. Full time

    **Our client is a local company in Scientific and Medical industry. Due to their current expansion plan, they are looking for a Operations Specialist to join their Operations Team, in hopes of developing the current high performing team. They are located in the Central area - easily accessible.Duties of Operations Specialist: Manage customer queries,...


  • Singapore PERSOL Singapore Full time

    Our client, a well-known MNC is currently looking for a Korean Speaking IT Operation Specialist. Assist IT Service Delivery Specialists and Analyst in resolving complex IT Infrastructure issues Support and maintain the IT Infrastructure security standards to be compliant with the company security policy Support and maintain the IT Infrastructure systems and...


  • Singapore METABANK PTE. LTD. Full time

    We are seeking a highly skilled and experienced Market Operations Manager to join our team. As a Product and User Growth Operation Manager, you will play a key role in driving our company's digital transformation efforts and asset digitalization strategy. Leveraging your expertise in blockchain technology and fintech, you will be responsible for designing...


  • Singapore STARMED SPECIALIST CENTRE PTE. LTD. Full time

    StarMed is a one-stop day-surgery and multi-disciplinary medical Centre that offers quality day surgeries n diagnostic services at competitive private sector prices. We are now looking for an Operating Theatre Attendant to support the functions at our Day-Surgery Centre Prepare and set up Operating theatre (OT) before surgery Handling and assembling of...


  • Singapore ByteDance Full time

    About ByteDanceFounded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create...

  • Platform User Manager

    2 weeks ago


    Singapore ALLCAN INTERNATIONAL PTE. LTD. Full time

    We are actively seeking an experienced and dynamic professional to join our team as a Platform User Manager in the Philippines. In this role, you will play a crucial part in managing and overseeing our platform's user base, ensuring an exceptional user experience and driving user engagement.Responsibilities: Responsible for user conversion path design of...


  • Singapore Creative Technology Ltd Full time

    If you are passionate about digital marketing, user experience, and project management, we want to hear from you Lead and manage projects to enhance web functionality and user experience across our websites and online store platforms. Implement best practices in user experience design, ensuring intuitive navigation, responsive design, and streamlined...


  • Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full time

    Roles & ResponsibilitiesYour new companyThis is a European bank with presence all over the globe.Your new roleEnable client activities through timely action on client requests with high precision Leverage leading technology tools to automate and improve efficiency Collaborate well with partners from various functions and come up with innovative solutions for...


  • Singapore HEGEN PTE. LTD. Full time

    Hegen is a fast-growing company specialising in mother and baby products with a mission to enhance the breastfeeding journey and help ease the transition into parenthood with meaningful products and services. As one of the top 10 fastest-growing companies in Singapore, Hegen takes pride in creating innovative and practical solutions for time-strapped...

  • Operations Specialist

    2 weeks ago


    Singapore Castlery Full time

    Castlery is looking for an Operations Specialist to join our E-Commerce TeamA newly created role, the E-commerce Team will be a high-impact role in our People team, responsible for facilitating the development and growth of the Castlery crew across our offices in Singapore, Malaysia, Australia, and the US. You will be working in a fast-paced environment with...


  • Singapore SINGAPORE AIRLINES LIMITED Full time

    Roles & ResponsibilitiesThe position entails joining the IT Infrastructure team at SIA Group.Main ResponsibilitiesOversee and upkeep Microsoft services such as Active Directory, Azure AD, Intune, and O365, ensuring optimal and secure operation following cyber security best practices. Collaborate with internal stakeholders and external partners to efficiently...