Research Consulting Team Lead

2 weeks ago


Singapore Oracle Full time
Research Consulting Team Lead C

Applicants are required to read, write, and speak the following languages: English

Preferred Qualifications
Research Consulting Team Lead

  • Full management of Research Excellence team (including financial aspects of the project)
  • Manage the implementation of quality control (including pharmacovigilance training and audits)
  • Manage vendor relationship (including service agreements and rebates structure)
  • Manage the framework of research consultant operations vendor workflow (including efficiency, financial and resourcing)
  • Introduces innovative research collection methodologies

PRIMARY RESPONSIBILITIES

Financial/ Commercial Management:

  • Managing processes profitability to drive positive Gross Margin and profit
  • Leads continuous improvement to project processes to maximize project & company profitability
  • Drives efficient and timely invoicing and organization of financial documentation
  • Develops accurate costs based on brief provided
  • Identifies cost efficiencies
  • Provides solutions to company barriers that are holding back profitability and growth
  • Displays ownership of profit for all projects
  • Liaises with Finance in respect of job accruals
  • Manages revenue streams in Topline and forecasting for InterCo projects

Client Management:

  • Manages and oversees clients' projects (internal and external)
  • Supports teams in the preparation of major pitches and ensures crosssector teams are created which capture the relevant skill set required for the pitch
  • Actively participates in pitch presentations
  • Plays major role in client liaison
  • Presents to clients competently and with confidence
  • Identifies key products/ markets that will help grow business profit
  • Looks at overall industry trends impacting accounts
  • Manages client expectations
  • Deals with and resolves client complaints / escalations
  • Identifies appropriate supplier based on an intimate knowledge of their offer

Proposal Development/Project Design:

  • Provides insight and thought leadership into proposal
  • Signs off cost for proposals
  • Applies conceptual frameworks strongly based on research, 'marketing' and 'consumer' principles
  • Delivers recommendations on approaches to fieldwork
  • Presents proposal in confident and competent manner

People Management:

  • Responsible for onthejob, daytoday training
  • Coaches and mentors staff / new starters on all aspects related to Project Management
  • Recognizes individual strengths and provides opportunities to utilize these
  • Looks to develop and provides support for team members
  • Drives own development
  • Actively transfers learning and insights to others
  • Identifies resourcing efficiencies
  • Clearly communicates objectives, allocates tasks and supervises team members
  • Balances workloads
  • Brings enthusiasm to the team

Quality Control:

  • Quality control on deliverables associated with research programs
  • Ensures all QC standards are met by all related parties
  • Contributes to the continuous improvement of systems of quality and operations
  • Displays industry sector expertise
  • Understands and applies the Quality Management protocols and procedures in conduct of research activity and reporting

Communication:

  • Proactively consults with key stakeholders
  • Communicate project requirements with internal and external suppliers and departments to gain commitment of all parties
  • Actively listens and communicates openly with clients, internal team, suppliers
  • Proactively communicate project status to all stakeholders on a timely basis.

Innovation and Continuous Improvement:

  • Explore new ways of working to offer better service to Cerner Enviza Network
  • Actively look to simplify and improve processes, without compromising on quality.
  • Play active role in implementation of new systems to improve efficiency of process

ADDITIONAL RESPONSIBILITIES

  • Support in Accreditation
  • Support in Audits (both internal and external)
  • Support in Adverse Events Reporting (client and Cerner Enviza Standard of Procedures)
  • Attain Project Management certification

KNOWLEDGE AND SKILL REQUIREMENTS

Knowledge areas and experience:

  • At least 10 years' experience in Market Research, either agency or client side
  • Knowledge of corporate financials
  • Good knowledge of marketing and research
  • Some knowledge of Healthcare Industry would be of great advantage

Skills:

  • Excellent project management skills
  • Strong understanding of on ground realities
  • Ability to forge strong relationships with suppliers
  • Ability to advise the client and solve problems
  • Excellent Negotiation skills
  • Strong Organisation skills
  • Confident analysis and presentation skills

Behavior dimensions:

  • Can Do attitude towards all challenges
  • Creative, openminded, motivated, eager to learn, has great team spirits, and mature
  • Lead by example promote personal accountability and ownership
  • Nurture/develop

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