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Cloud Communication Customer Operations

4 months ago

Singapore BYTEPLUS PTE. LTD. Full time

ByteDance
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life.

With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.


Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.


To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team.

Status quo? Never. Courage? Always.

At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.

Join us.

Join the Innovative BytePlus Team
As part of BytePlus, you'll help enterprise customers build what's next for their business. Leveraging Bytedance's cutting-edge technologies, we are devoted to developing innovative products and solutions to shape the future. We help our clients to focus on what truly matters. Centering on innovation and excellence, we create gamechanging solutions that help businesses to unleash their potential. You can help us to achieve our mission.

Responsibilities

  • Be responsible for the systematic resource management of SMS business, promote the systematic landing of product capabilities, and be responsible for the daily management, coordination and optimal use of resources;
  • Responsible for insight and analysis of enterprise communication related products and solutions, combined with the current product situation to provide customers with competitive solutions and assist in tracking customer business docking, online, aftersales;
  • Have a clear understanding of the current situation of SMS business resources, having strong sensitivity, and optimize and reasonably allocate solutions for business output resources;
  • Have indepth thinking on competition, sales mode and price system sales, and formulate reasonable solutions for optimization according to the current form and stage of products.

Qualifications

Who You Are

  • Bachelor degree or above
  • At least 5 years of enterprise communication technology service experience;
  • Understand the business form and product logic of the communications industry, and have been engaged in related technical services;
  • Strong communication skills, with the ability to work systematically with surrounding teams and crossdepartmental teams, and be able to break through innovation and seek collaborative resources;
  • Proficient in English and Mandarin as this role will be working closely with external stakeholders
  • Ability to adapt to a highintensity working environment and working through challenging tasks
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.