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Cloud Engineer

2 months ago

Singapore CLOUD KINETICS CONSULTING PTE. LTD. Full time
Roles & Responsibilities

Responsibilities & Duties

· Responsible for day-to-day customer support and administration of cloud services.

· Respond to customer service issues using email, phone, and web conference.

· Coordinate with vendors where cloud & virtualization specific issues need to be escalated.

· Able to operate cloud security technologies / services provided natively in AWS such as Security Hub, Guarduty, Cloudwatch, AWS Config, Control Tower, various AWS Policies, Security Group, NACL, Systems Manager, etc.

· Perform the operational support, maintenance and optimization of security, network, compute etc of the cloud infrastructure.

· Perform validation, mitigate, and remediate for all vulnerabilities identified.

· Perform in-depth troubleshooting and tracing of traffics / activities across various cloud services to identify root cause of the issues / incidents.

· Provide advice and information to customers regarding general cloud infrastructure as service offerings and best practices.

· Provide incident management, follow-up with problem resolution, and regular communication with customers on open cases.

· Produce reports for customers on cloud utilization, services uptime and incidents.

· Work within a support team and support the 24x7 cloud operations.

· Any other tasks as assigned.



Requirements

· AWS, Cloud Design and Architecture, AWS Service ( EC2, IAM, S3 ), Scripting

· 2 to 5 years of hands-on experience in AWS or Azure

· Workload management & operation: backup & recovery, endpoint protection, vulnerability management, patch management, key management, cert management, secret management, logs and alerts management, virtualization, storage, and databases.

· Identity & access control, directory services, account & access management

· Policy management, Governance, compliance, and data privacy

· Hold at least 1 cloud-based certification such as Certified AWS solution architect associate.

· Possess hands-on experience on Infrastructure as code practises like Terraform or AWS CloudFormation.

· Working experience on scripting is a plus.

· Knowledge with AWS design, architecture, and services (EC2, IAM, S3, etc) with a proven track record of building complex infrastructure.

· Experience in AWS Well Architected Framework (WAR), best practices, etc.

· Analytical mindset with excellent problem-solving abilities.

· Effective time management and organizational skills.

· Excellent bilingual skills in both English and Mandarin is a must.

· Only Singaporeans



Tell employers what skills you have

Troubleshooting
Azure
Vulnerability Management
Customer Support
Architect
Key Management
Scripting
Administration
EC2
Access Control
Cloud Services
S3
Databases
Virtualization
Linux
Incident Management