Healthcare Claims and Payments Executive

2 weeks ago

Singapore CENTRAL PROVIDENT FUND BOARD Full time
Roles & Responsibilities

At #TeamCPF, you're not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life's uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other's strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

As part of the Healthcare Claims and Payments team, you will manage the day-to-day operations of various healthcare payout disbursement programmes.

In this role, you will:

  • Administer the daily operations of healthcare claims and payments, ensuring smooth interactions for all stakeholders involved.
  • Collaborate with external agencies, such as the Agency of Integrated Care, to facilitate the disbursement of CareShield Life (CSHL), ElderShield (ESH), MediSave (MSV) Care payouts.
  • Address enquiries from members regarding healthcare claims and payments, ensuring alignment with operating standards.
  • Perform general administrative duties, including compiling statistics and reconciling the General Ledger to support the management of CSHL/ESH/MSV Care claims and payment statistics.
  • Assess, streamline, and automate current business processes associated with claims and payouts to improve efficiency and customer service.
  • Provide operational support to supervisors and undertake additional tasks as needed to review and implement policy changes related to the healthcare claims and payments.

What we are looking for

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

  • Relevant experience in claims processing, payment administration, or related fields.
  • Demonstrate strong communication skills, both written and verbal, with the ability to effectively correspond with members and external agencies.
  • Possess strong analytical skills with the ability to compile and analyse statistics.
  • Proficiency in administrative tasks, including General Ledger reconciliation and data management, will be an added advantage.
  • Experience with process improvement and automation techniques is preferred.
  • Ability to work independently and prioritise tasks effectively.
  • Proficiency in Microsoft Office suite, particularly Excel.

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.

Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position.

What you can expect

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here's what awaits you:

  • Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
  • Promotion opportunities based on your capability and on-the-job performance.
  • A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
  • Flexibility of a hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service.
  • Flexible dress code that empowers you to choose your appropriate outfit for the day.
  • A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.
Tell employers what skills you have

Casualty
Microsoft Office
Microsoft Excel
Analytical Skills
Change Management
Ability To Work Independently
Process Improvement
Interpersonal Skills
Healthcare
Data Management
Agile
Administration
Project Planning
Procurement
Communication Skills
Statistics
Team Player
Scheduling
Data Analytics
Retirement

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