Healthcare Claims and Payments Executive

2 weeks ago


Singapore CENTRAL PROVIDENT FUND BOARD Full time
Roles & Responsibilities

As part of the Central Provident Fund (CPF) Team, you play a vital role in assisting millions of members in preparing for retirement, healthcare, and housing needs, as well as dealing with life's uncertainties. In a fulfilling career with ample growth and development opportunities, you become a valued member of a team of dedicated professionals. Join us in safeguarding financial security for Singaporeans and leave a lasting impact.

What Your Focus Will Be

As an Executive in the Healthcare Claims and Payments Department, your main duty involves overseeing the day-to-day operations of various healthcare payout programmes.

Your diverse responsibilities entail:

  • Managing daily operations of healthcare claims and payments to ensure seamless interactions for all parties.
  • Collaborating with external agencies like the Agency of Integrated Care to facilitate disbursement of CareShield Life (CSHL), ElderShield (ESH), MediSave (MSV) Care payouts.
  • Responding to member queries regarding healthcare claims and payments through correspondence, aligning with departmental operations.
  • Performing general administrative tasks, such as compiling statistics and reconciling the General Ledger to support CSHL/ESH/MSV Care claims and payment management.
  • Evaluating, streamlining, and automating current business processes related to claims and payouts for enhanced efficiency and customer service.
  • Offering operational support to supervisors, handling additional tasks as required to review and implement policy changes concerning healthcare claims and payments.

Desired Qualifications

  • Previous experience in claims processing, payment administration, or similar fields is preferred.
  • Effective communication skills, both written and verbal, for productive correspondence with members and external entities.
  • Strong analytical abilities for compiling and analyzing statistics.
  • Proficiency in administrative duties including General Ledger reconciliation and data management is advantageous.
  • Skilled in Microsoft Office suite, especially Excel.
  • Experience with process enhancement and automation techniques is desirable.
  • Capability to work independently, prioritize tasks efficiently.
  • Excellent organizational skills to manage multiple tasks simultaneously.

What's in Store

  • A stimulating and gratifying career journey.
  • A mix of formal and informal training to boost skills in the evolving tech landscape.
  • Potential for advancement based on capability and on-the-job performance.
  • A welcoming work environment with collaborative colleagues to co-create and work together.
  • A hybrid work setup allowing remote work for up to 50% of the time, depending on service demands.
  • A productive yet growth-oriented workplace with a flexible dress code empowering you to choose your daily attire.
  • A comprehensive rewards package including annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

About Central Provident Fund Board

The Central Provident Fund (CPF) Board is committed to nurturing individuals who strive to deliver their best, abiding by the 3Ps: Purposeful Work, Professional Growth, and People & Culture.

Purposeful Work – The CPF Board helps millions save for retirement, healthcare, and housing, serving as a crucial social security organization and making a tangible impact.

Professional Growth – At CPF Board, growth opportunities and skill development are part of the journey. While you start in one role, diverse career paths await in the future.

People and Culture – Joining CPF Board means being part of a mission-driven organization fostering teamwork, collaboration, and innovation. Respect, diversity, and inclusivity are core values where everyone's voice matters, and contributions are acknowledged.

Come onboard #TeamCPF today to influence lives and Singapore's future.

Skills You Bring to the Table

Healthcare Communications
Casualty
Claims Management
Microsoft Office
Claims Handling
Analytical Skills
Ability To Work Independently
Process Improvement
Healthcare
Data Management
Claims
Administration
General Ledger
Good Communication Skills
Handled payments
Statistics
Payments
Retirement
Social Security

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