Desktop Support Engineer

3 weeks ago


Singapore ALAN PARTNERS SG PTE. LTD. Full time

A financial institution is now expanding and now looking for an all rounded desktop support, in collaboration with Infrastructure Engineering and Global Service Desk teams, you'll play a key role in maintaining the smooth operation of the infrastructure, providing face-to-face technical support to employees and the global hybrid workforce.


Responsibilities:

  • Provide Tier 1/ Tier 2 workstation and systems operational support globally.
  • Manage daytoday administration, maintenance, and patch management of systems.
  • Responsible to deliver the IT infrastructure projects
  • Set up and/or move PCs and laptops, maintain, and deploy current images (SCCM/Intune).
  • Perform system recovery of deleted files, software installations, and respond to user questions and requests for assistance.
  • Setup and test IPbased video conference sessions and audio call setups.
  • Coordinate with external parties to facilitate video call sessions, serving as a senior escalation point for numerous technologies
  • Take ownership of escalated support tickets, managing them from initiation to resolution.
  • Proficiency in VMware (Vsphere, ESXi) and Windows Server Administration, including monitoring and performance tuning.
  • Ability to multitask and selfmanage efficiently.
  • Experience in maintaining DNS and DHCP.
  • Effective communication skills, both orally and in writing.
  • Strong organizational and time management skills.
  • Comprehensive understanding of the importance of security in both personal work and organizational operations.
  • Selfmotivated and detailoriented, with a quick and efficient ability to learn new processes.
  • Regular collaboration with team members, users, and vendors.
  • Ability to lift and move various computer hardware.

Requirement:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Experience with Citrix XenApp and XenDesktop administration
  • Proven experience in a similar technical support role, preferably in a global corporate environment.
  • Industry certifications (CompTIA A+, MCP, VCP) are advantageous.
  • Indepth knowledge and handson experience with VMware and Windows Server Administration.
  • Strong verbal and written communication skills.
  • Exceptional organizational and time management skills; ability to multitask and selfmanage efficiently.
  • Comprehensive understanding of the importance of security in personal work and organizational operations.
  • Selfmotivated with a keen attention to detail; quick and efficient learner of new processes.
  • Proven ability to collaborate effectively with team members, users, and vendors; flexibility to work with a global hybrid workforce.
  • Ability to lift and move various computer hardware; willingness to provide afterhours support as required.


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