Duty Manager

2 weeks ago


Singapore THE LEGENDS FORT CANNING PARK PTE. LTD. Full time

Responsibilities:

  • Lead the Front Office team to deliver the high standards of guest experience. Actively monitor and develop standards for daily operation, providing recommendations to the Management.
  • Perform daily briefing, highlights of key issues, supervise room allocation and assignment of room rates. Ensure that room allocation is to the request made during reservation.
  • Actively interact with guest, manage feedbacks and customizing our responses to meet and exceed the guest expectations.
  • Plan the roster and job allocation of the team to ensure the smooth running of the reception, bell services, business centre and Private Lounge.
  • Must be able to perform all duties of the Front Office including assisting with the Reservations where necessary.
  • Thoroughly familiar with all hotel policies, protocols and onday events in the hotel to anticipate guests flow and movements within the premises.
  • Coordinate with the Security team to manage the arrivals, VIP parking and concierge services.
  • Participate in the daily HOD morning briefings, attend to BEO meetings and other briefings where required.

Requirements:

  • Min. a Diploma in hospitality is preferred
  • At least 2 years of experience in similar position
  • Familiarity with Protel and Blazar is an advantage
  • Ability to organize and coordinate work efficiently and to set priorities in a demanding work environment.
  • Ability to work under pressure to meet deadlines
  • Strong verbal and written communication skills
  • Strong interpersonal skills
  • Good team player but also has the ability to work proactively and independently.
  • Able to work rotating shifts, including night shift, during weekends & public holidays.
  • COVID19 fully vaccinated


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