Duty Manager

2 weeks ago

Singapore TPC HOTEL PTE. LTD. Full time
Maintain appropriate standards of conduct, dress, hygiene, uniform, appearance and posture throughout the department

  • Management of the hotel's Front-Office operations to achieve a reputation as a market leader in personalized and customer focused service in the industry.
  • Coaching and training the Front Office team to improve or maintain the high service standards
  • Effectively oversee all guest arrivals and departures, ensuring that the room allocations and checkin / checkout processes follow set procedures and are customer centric. Assist Front Office for checkin and checkout whenever required in effective and efficient manner.
  • Oversee the daily movement of guest activities and be able to resolve any guest complaints to establish an amicable relationship with guests, clients and customers of the Hotel with proper followup
  • Ensure that each service shortfall guest profile is updated in PMS with accuracy and complete guest history to enhance our Return Guest program
  • Preparation of Front Office work schedules and submitting to Front Office Manager for approval on a timely manner
  • Prepare monthly reports for the Front Office Department and revise the key performance indicators together with the Housekeeping Department and the Reservations team.
  • Monitor the upsell program. Encourage and motivate the team to achieve the daily / monthly target set by Front Office Manager. To counsel any underperforming associates, if necessary.
  • Liaise daily with the Reservations team to ensure accuracy in room allocation as well as the maximization of yield.
  • Work closely with Engineering to ensure that maintenance requests are followed up on and completed efficiently.
  • Liaise with Housekeeping to ensure that room cleanliness standards are maintained. Checking of VIP rooms prior to arrivals to ensure amenities are accorded and rooms are of highest standards.
  • Ensure that public areas are clean and well presented with regular monitoring.
  • Welcoming of VIPs in the absence of Management
  • Supervise lobby services such as valet and bellmen duties, ensuring that guest arrivals and departures are as efficient as possible.
  • Ensure that the night audits are conducted effectively and accurately.
  • Ensure there is management support and presence visible at the Front Office and in the lobby during key periods throughout the day.
  • To check on Front Office cashier closure ensuring all paperwork are correct with no discrepancies before ending of each shifts.
  • Monitor the Front Office team members' shift duties periodically to ensure all are completed on a timely manner
  • To coordinate with security in the investigation of irregularities and undesirable guests. And reporting such matters to Front Office Manager and Management on a timely manner.
  • Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
  • To represent the Management in their absence for any emergency situation that may arise.
  • To conduct regular patrolling of the hotel premises to ensure all are in order
  • Strive to implement the Sofitel Vision and demonstrate active use of the Sofitel Values. Any other reasonable request as required by Hotel Management.

Job Requirement:

  • Minimum of 5 years hotel operational experience, Front Office essential, 5 star luxury environment preferred.
  • Strong operational background with experience in the implementation and management of brand standards
  • Project professional image at all times through personal presentation/ interpersonal skills.
  • Experience in the coaching and development of a professional management team.
  • Recruitment, selection and training of team members.
  • Able to initiate contact and establish rapport easily.
  • Efficient organization of time and work.
  • Ability to influence others to achieve common goals.
  • Ability to lead, develop and mentor the Front Office team.
  • Appreciates and maintains an effective outlet for stress.
  • Excellent numeracy, verbal and written communication skills.
  • Has the ability and willingness to undertake further development.
  • Works under pressure without negative impact.
  • Develops and maintains cooperative working relationships.

  • Cashier at Duty Free Travel Retail

    2 weeks ago

    Singapore The Shilla Duty Free Full time

    To support Shilla's rapid expansion in Singapore, we are recruiting for Cashiers to join our growing family.We provide excellent training and career progression opportunities.- Cashiering_ Complete customer transactions in a professional, timely manner and with highest level of respect Ensure accuracy in the collection of monies in different currencies or...

  • Duty Manager

    2 weeks ago

    Singapore HOI HUP NOVENA PTE. LTD. Full time

    Job Description & Requirements:With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World at Courtyard by Marriott.:JOB...

  • Duty Manager

    2 weeks ago

    Singapore SINGAPORE AREA COORDINATOR Full time

    SummaryThis position is assigned to the Morale, Welfare, and Recreation (MWR) Business Operations Department; Fleet Readiness (N92);Singapore Area Coordinator, Singapore.This position is located in the Club Division, Morale, Welfare and Recreation Department,Fleet & Family Readiness, Singapore. The incumbent performs a wide variety of work assignments during...

  • Duty Manager

    2 weeks ago

    Singapore SINGAPORE AREA COORDINATOR Full time

    SummaryThis position is assigned to the Morale, Welfare, and Recreation (MWR) Business Operations Department; Fleet Readiness (N92);Singapore Area Coordinator, Singapore. This position is located in the Club Division, Morale, Welfare and Recreation Department,Fleet & Family Readiness, Singapore. The incumbent performs a wide variety of work assignments...

  • Duty Manager

    2 months ago

    Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full time

    Roles & ResponsibilitiesThe Duty Manager works under the supervision of the Front Office Manager to oversee the day-to-day operations of the front office including night shift if applicable, ensuring the smooth delivery of exceptional services to property's guests/customers. The Duty Manager often meets or liaises with other executives or managers of the...

  • Duty Manager

    4 weeks ago

    Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full time

    Roles & ResponsibilitiesThe Duty Manager works under the supervision of the Front Office Manager to oversee the day-to-day operations of the front office including night shift if applicable, ensuring the smooth delivery of exceptional services to property's guests/customers. The Duty Manager often meets or liaises with other executives or managers of the...

  • Duty Manager

    2 months ago

    Singapore Hilton Garden Inn, Hilton Full time

    A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.What will I be doing?A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel...

  • Duty Manager

    3 months ago

    Singapore Hilton Garden Inn, Hilton Full time

    A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.What will I be doing?A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel...

  • Duty Manager

    2 months ago

    Singapore LION PEAK PTE. LTD. Full time

    Roles & ResponsibilitiesDuty Manager manages key areas of the department. A Duty Manager is also a core member of the team who manages, assists to oversee sections during the absence of seniors and also guides the Front Office Assistant on guest reservations and handling of arriving guests.Responsibilities & DutiesOperations· To ensure that all arrival...

  • Duty Manager

    2 weeks ago

    Singapore SENTOSA BEACH RESORT PTE LTD Full time

    Shangri-La's Rasa Sentosa, SingaporeWe are looking for a Duty Manager to join our teamAs a Duty Manager , we rely on you to:Ensure smooth operation daily Enhance overall guest experience during their stay Supervise and direct the Front Office team Ensure all colleagues are kept up to date with hotel products and services Monitor all arrivals and departures...

  • Duty Manager

    2 weeks ago

    Singapore TOLEDO INTERNATIONAL PTE. LTD. Full time

    Roles & ResponsibilitiesAbout the JobWe are looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You'll be expected to effectively and efficiently deal with all guest complaints, queries and suggestions.A little taste of your day-to-dayJob BenefitsBirthday Leave Flexi-benefit Insurance Coverage...

  • Duty Manager

    1 month ago

    Singapore LIGHTHOUSE RECRUITMENT PTE. LTD. Full time

    Good Staff's BenefitStaff Benefits (Full-Time Staff):- CPF Contribution- Birthday Leave- 13th Month Bonus (AWS)- Variable Bonus- Annual Increment- Medical Benefit- Dental Benefit- Annual Leave- Staff Discounts (Accommodation only)************************************************************Designation : Duty ManagerWork Day : 5 days per week (Including...

  • Duty Manager

    2 weeks ago

    Singapore LIGHTHOUSE RECRUITMENT PTE. LTD. Full time

    Good Staff's BenefitStaff Benefits (Full-Time Staff):- CPF Contribution- Birthday Leave- 13th Month Bonus (AWS)- Variable Bonus- Annual Increment- Medical Benefit- Dental Benefit- Annual Leave- Staff Discounts (Accommodation only)************************************************************Designation : Duty ManagerWork Day : 5 days per week (Including...

  • Duty Manager

    4 weeks ago

    Singapore LIGHTHOUSE RECRUITMENT PTE. LTD. Full time

    Good Staff's BenefitStaff Benefits (Full-Time Staff):- CPF Contribution- Birthday Leave- 13th Month Bonus (AWS)- Variable Bonus- Annual Increment- Medical Benefit- Dental Benefit- Annual Leave- Staff Discounts (Accommodation only)************************************************************Designation : Duty ManagerWork Day : 5 days per week (Including...

  • Duty Manager

    2 weeks ago

    Singapore Shangri-La Hotels Full time

    At Shangri-La Singapore we are a heart-warming family. We share something powerful - our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great...

  • Duty Manager

    2 weeks ago

    Singapore HOTEL MIRAMAR (SINGAPORE) LIMITED Full time

    Roles & ResponsibilitiesWe take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and...

  • Duty Manager

    4 weeks ago

    Singapore HOTEL MIRAMAR (SINGAPORE) LIMITED Full time

    Roles & ResponsibilitiesWe take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and...

  • Duty Manager

    1 month ago

    Singapore PARADOX CLARKE QUAY PTE. LTD. Full time

    Roles & ResponsibilitiesThe main responsibilities and tasks of this position are listed as, but not limited to the following: Assist the Front Office Manager to supervise the front of the house and Club lounge operations. In the absence of higher management to make decisions regarding operational problems Coordinate and work closely with all departments...

  • Duty Manager

    2 months ago

    Singapore HASSELHOFF OP PTE. LTD. Full time

    Roles & ResponsibilitiesJOB OVERVIEWThe Duty Manager coordinates with all department for all aspects of the day-to-day operation at the hotel and provide exceptional customer service to all customers from check in through check out.RESPONSIBILITIES: Deliver best guest experiences at all times during their stay in the hotel Ensure that Guest Relation...

  • Duty Manager

    2 months ago

    Singapore GOODWOOD PARK HOTEL PRIVATE LIMITED Full time

    Roles & ResponsibilitiesThe Duty Manager manages the daily operations of the front office to ensure the efficient functioning of the team in accordance with the department's operating procedures and service standards. He/She develops operations plans, monitors room inventory and collaborates with other departments on special guest arrangements. He/She also...