Sr Business Analyst

2 weeks ago


Singapore Cognizant Technology Solutions Full time

As a Salesforce Consultant, you will be an all-rounder, work closely with client stakeholders and provide them with Salesforce functional expertise.

High level duties will include stakeholder management, facilitate workshops for requirements elicitation, conduct as-is assessment of business processes, develop to-be state, document requirements in a form of user stories and categorize them in the form of themes and epics, work closely with the technical team and ensure that proposed solution meets the requirements, deliver end of sprint demos, plan and support UAT.


  • Min 8 years of Business Analyst experience
  • Plan the requirements elicitation phase and get alignment with the PM and client on the endtoend delivery of the project
  • Work closely with the product owner and SMEs to gain indepth understanding of value chain, business strategy, processes, services, project roadmap and the context in which the business operates.
  • Facilitate discovery workshops with the purpose of understanding the asis process flow, pain points and desired features for tobe state
  • Agree the review and signoff process with product owner and PM
  • Assess the business processes indepth and identify opportunities to streamline the processes by reducing wastes and leveraging Salesforce features
  • Work with the product owner, key stakeholders from client side and technical architect/lead to develop and review:
  • To-Be process flows
  • List of themes, epics and user stories summary
  • Conduct technical assessment with technical architect/lead to identify custom vs standard functionalities on the proposed tobe state
  • Lead product owner and sponsor in custom versus standard discussions and do a rapid POC on standard functionalities if required
  • Engage product owner and key stakeholders from client side to prioritize epics and develop a release plan
  • Flag the operational and technological risks for the proposed target and intransition tobe state
  • Work closely with UX designer on the prototype where project has a dedicated UX resource
  • Work with the PM and the product owner to lead or participate in user story estimation sessions.
  • Run requirements grooming sessions with product owner and SMEs to develop acceptance criteria for the user stories.
  • Work with the technical team to break down large user stories to small sprint size stories.
  • Be a point of contact for the technical team to provide clarification on user stories where required.

Employee Status :
Full Time Employee

Shift :
Day Job

Travel :
No

Job Posting :
Aug

**About Cognizant
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