Clinic Executive

2 weeks ago

Singapore SPECIALIST WOMEN'S IMAGING (SINGAPORE) PTE. LTD. Full time

Line of Communication

  • The Clinic Executive will report to the Clinic Manager.

Job Overview

  • To be an integral part of the team in supporting the daily operational functions of the Centre.
**Main Responsibilities

Customer service

  • Welcome visitors in a warm and friendly manner, determine the nature and purpose of visit, and direct or escort them to a specific location where they'll be attended to and guide them through the clinic's procedures.
  • Connect and rapport with visitors and patients at the clinic; making them feel at home as well as able to collect as much information as possible.
  • Ensure complete service delivery in handling patients.
  • Perform frontline operations of the centre including, but not limited to, patient registration, handling appointments, providing financial counselling, managing payments and insurance claims and preparing medical reports.

Administrative

  • Ensure that patients data are accurate and are updated from time to time.
  • Process patient's file and explain the clinic's policies to them.
  • Keep detailed and accurate records of visitor's requests and of calls received.
  • Ensure correct forms used and necessary documents obtained prior to the patient's examination.
  • Maintain the general office filing systems.
  • Operate standard and office equipment on a regular basis, including a copy machine, fax machine and a computer.
  • Ensure that stationary needed for the smooth operation of the reception desk is always available.
  • Receive deliveries; sort and distribute incoming mail.
  • Scan and store completed documents.
  • Manage the flow of documentation within the clinic / patient.
  • Ensure proper document classification, sorting, filing and proper archiving.
  • Maintain confidentiality around sensitive information and terms of agreement.
  • Ensure all reports and correspondence are completed on time.

Billing

  • Prepare medical bills, collect payments and record receipts for services.
  • Understand insurance packages and prepare and manage insurance claims.

Others

  • Ensure that the Centre is opened at the appropriate time directed.
  • Maintain reception area and all common areas in a clean and tidy manner at all times

Required Knowledge, Skills and Attributes

  • Posses excellent oral and written communication skills.
  • A good "people person" and able to relate well with all levels of staff and management.
  • Ability to solve problems and manage conflicts effectively.
  • Ability to make soundly and timely decisions.
  • Results orientated and demonstrates a strong commitment to achieve goals.
  • Possess good listening skills and encourages feedback from others.
  • Willing to invest in self
- development.

Qualifications and Experience

  • A recognized polytechnic diploma, GCE A / O / NItec qualifications.
  • Minimum 3 years experience in customer service or in the healthcare industry.
  • Good team player with strong interpersonal and communication skills.
  • Customer service oriented and meticulous with a flair for numbers.
  • Highly motivated, independent, and adaptable to change.
  • Knowledge and experiences in handling insurance claims preferred

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