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Sr Techno-functional Consultant

3 months ago

Singapore Cognizant Technology Solutions Full time

Job Summary


This role is established ASPAC team - HCP Experience Product Group - is responsible for providing best in class customer experience and capabilities to Health Care Professionals (HCP) across in-person and digital touchpoints in a Product Centric operating model.


Responsibilities:

Leadership Responsibilities

  • Ability to think strategically with a product centric and big picture orientation in a local, regional and global context
  • A strategic problem solver with good technical knowledge and strong communication, leadership and influencing skills
  • A flexible leader that thrives in a complex, fast paced, multinational and constantly evolving technology and business environment
  • Ability to synthesise business strategy with pragmatic decision making and innovative thinking to meet business long and short term goals
  • An authentic leader committed to diversity and the practices that create a passionate, energetic and exciting work environment that recognizes and rewards collaboration, performance and inclusion
  • Strong understanding of the healthcare business and its operating environment (e.g., trends, competitors, compliance landscape, and regulatory environment) and the potential impact on the technology portfolio

Technology Responsibilities
- "Technology specialist" who can span multiple technology solution domains. Evaluate key technology trends and impact on various business processes. Find opportunities for areas where technology can drive differentiation in outcomes

  • Leads and sets a clear product vision, is responsible for multigeneration product strategy; Maximizes value by identifying and prioritizing the product features by business value
  • Cultivate relationships with external agencies, partners, suppliers and customers, to develop deep insights into the needs of our business departments, patients, customers, markets and communities and become the goto person for our business / technology partners
  • Be a technology product leader, working with business partners to identify unmet needs, propose solutions, and assist in the development of business cases and product/project charters
  • Responsibility to champion and lead by example Agile methodology for product development e.g. Product Roadmap, Product Backlog, Scrum and Sprint meetings
  • Conduct Business Analysis: Map out business process; Capture business requirements and specifications (story boards, use cases); support translation into technical requirements
  • Identify process "pain points" and early improvement opportunities. Build business case for improvement initiatives (e.g., impact, feasibility, and investment required). Create implementation plans for improvement initiatives including timeline, owner, and key landmarks
  • Have a regional/global view on technology solutions, building a good understanding of business practice in other countries through a network of IT colleagues, in order to leverage or create harmonised solutions where possible
  • Proactively match business needs with existing technology capability, by showcasing local/regional best practice with key stakeholders, encouraging adoption of core systems and highlighting value in a business context
  • Provide rapid prototyping and conceptual designs where requirements are ambiguous or unproven
  • Ensure information and assets are appropriately managed, valued and protected in accordance with Information Asset Protection and Compliance policies

Job Requirements

  • 10+ years of Information Technology experience and matrix teams within large enterprise organisations
  • Strong knowledge of platforms and technologies comprising the Pharmaceutical CRM ecosystem e.g. Veeva platforms, Salesforce Sales Cloud/Service Cloud, Event Management, SalesForce Effectiveness (SFE)
  • Strong Knowledge of related technical domains such as Digital Engagement (Salesforce Marketing Cloud, Sitecore/websites, mobile apps), Content Lifecycles (Veeva Vault, Modular Content) and Data Analytics/Data Science will be highly regarded
  • Extensive track record of successful project delivery with a complex, global organization is required.
  • Strong understanding of the business impact of different solutions and ability to assess impact and communicate the tradeoffs between business needs, technology requirements, timelines, costs and risks is required.
  • Strong working knowledge of SDLC and Agile including requirements elicitation, system design, development and validation/regulatory requirements.
  • Good Experience of HealthCare solutions for engaging Doctors, Careers or Patients through inperson or digital channels is highly desired (
    _nice to have_)

Employee Status :
Full Time Employee

Shift :
Day Job

Travel :
No

Job Posting :
Aug

**About Cognizant