![ANZ Banking Group](https://media.trabajo.org/img/noimg.jpg)
Operation Assurance Manager
2 weeks ago
Req ID: 60208
Department:
Insto Ops Risk Assurance
Division:
Institutional
Location:
Singapore
About the Role
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers.
As an Operations Assurance Manager you will play a pivotal role in ensuring that operations are efficient, effective, and aligned with the ANZ's goals and objectives.
Your responsibility will include:
Quality Assurance:
oversee the quality control processes to ensure operations meet predefined standards and customer expectations.
Risk & Compliance Management:
assess potential risks to operations and develop plans to mitigate them. Ensure that operations comply with relevant laws, regulations, and internal policies and procedures. This include running governance forum and controls.
Performance Monitoring:
track key performance indicators (KPIs/SLAs) to assess the effectiveness of operations and identify areas for improvement.
Data management:
harness the value of data assets, improve operational efficiency, and deliver better products and services to customers. This includes data acquisition, organization, integration, quality, privacy, and security. Analysing data, generating reports, and presenting findings to senior management.
Business Continuity Management:
proactively manage risks and disruptions to ensure the continuity of business operations and minimize the impact on the organization's reputation, financial stability, and ability to serve our clients
Role Location:
Singapore
Role Type:
Permanent
What will your day look like?
As an Operations Assurance Manager, part of Support and Change team, you will be accountable for:
Supporting Operations in managing non-financial risk thru assurance and governance activities
Design, review, and updated Business Continuity Management plan, policy, and procedure.
Extract data, collect data and analyse data to provide valuable insight to operations teams.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Strong experience in risk & compliance
Experience in Business Continuity Planning and Crisis Management
Strong understanding of Data Management and Service management.
Senior stake holder management and presentation skills
Ability to build trusted advisory relationships across the branch with a strong ability to influence and succeed through collaboration
Strong written and verbal communication skills with attention to detail
Knowledge of the Institutional business
You're not expected to have 100% of these skills.
At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can "make work, work for them".We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End date: 22 May 2024
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