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Guest Services Manager

3 months ago

Singapore MARINA BAY HOTEL PRIVATE LIMITED Full time

Duties and Supporting Responsibilities

  • Ensures all guest's history in arrival report are followed up and collect and input new preference / history into the system timely.
  • Ensures that rooms are clean and ready for guests' arrivals.
  • Attends to guests' complains and requests promptly.
  • Blocks out of service rooms for preventive maintenance.
  • Responsible for the daily room assignments according to resources available.
  • Responsible for the daily processing of guest rooms cleaning by Room Attendants.
  • Plans for training for all direct reports, including Supervisors, Room Attendants and House Attendants.
  • Plans weekly duty roster for the team.
  • Responsible for the conduct of the Room Attendants and House Attendants on the guest floors.
  • Monitor performance for Room Attendants, House Attendants and Supervisors and develop the team.
  • Make checks on the progress of individual Room Attendants, House Attendants and Supervisors.
  • Work closely with other departments and stakeholders to ensure smooth hotel operations.
  • Any other duties as assigned by supervisor

Requirements:

  • At least 2 years of experience in similar capacity in other luxury hotel
  • Good communication and leadership skills
  • Good organisation and priorisation skills
  • Able to work shifts, weekends and holidays