Guest Services Manager

3 months ago


Singapore MOMENTUS HOTEL ALEXANDRA Full time
Roles & Responsibilities

Job Description

  • To direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel.
  • To ensure guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. To assist in checking in / out of guests.
  • To assist to inspect rooms assigned to VIPs before their arrival and ensure that the complimentary amenities are provided in the VIP’s room.
  • To monitor room inventory closely to maximize revenue and occupancy from group allotments.
  • To be responsible for training of all reception staff including planning, organizing and conducting On-Job-Training

Requirements

  • Familiar with Opera Cloud is an added advantage
  • Able to work independantly
  • Able to work rotating shifts & public holidays

Tell employers what skills you have

Coaching
Front Office
Appraisals
Housekeeping
Inventory
VIP
Public Relations
Opera
Team Player
Customer Service
Hotel Management
Training Staff
Hospitality
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