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Helpdesk Support Engineer
4 months ago
Job ID:
Location: ST Engineering Hub, SG- Description:
- Job Req ID: 13921
Responsibilities:
- Standardize and develop necessary guidance, process and procedures to continuously improve incidents management, escalation and system monitoring.
- Responsible in tracking all incidents and service request /change requests logged by users in line with the agreed SLAs
- Be an escalation point for all the requests and issue resolution
- Establish ITIL best practices through the entire service desk support processes.
- Work effectively and closely with Ops-Leads and Service Delivery Manager and carry out ad hoc IT operation assignments and tasks arise from projects or daytoday operation.
Requirements:
- Familiar with MS365 esp. Word, Excel and Outlook
- Service oriented personnel that can handle highpressure environment