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Helpdesk Support Engineer

4 months ago


Singapore Singapore Technologies Engineering Ltd Full time

Job ID:

Location: ST Engineering Hub, SG- Description:

  • Job Req ID: 13921

Responsibilities:

  • Standardize and develop necessary guidance, process and procedures to continuously improve incidents management, escalation and system monitoring.
  • Responsible in tracking all incidents and service request /change requests logged by users in line with the agreed SLAs
  • Be an escalation point for all the requests and issue resolution
  • Establish ITIL best practices through the entire service desk support processes.
  • Work effectively and closely with Ops-Leads and Service Delivery Manager and carry out ad hoc IT operation assignments and tasks arise from projects or daytoday operation.

Requirements:

  • Familiar with MS365 esp. Word, Excel and Outlook
  • Service oriented personnel that can handle highpressure environment