Assistant Vice President, Client Service Specialist

2 weeks ago

Singapore HSBC Full time

Some careers open more doors than others.
If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.

Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance.

Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.


We are currently seeking a high calibre professional to join our team as an
Assistant Vice President, Client Service Specialist.



Principal Responsibilities

  • Accountable for delivering Client Service excellence by effectively managing any risks and issues
  • Analysing clients activities and providing advice and recommendations to clients
  • Identify and introduce service improvements to improve the overall client experience
  • Resolves client service issues and challenges as the final escalation point
  • Identify opportunities to streamline processes, eliminate redundancy, increase revenue and strengthen relationships
  • Cross selling of GPS products and providing superior service support for all GPS solutions
  • Keep abreast of external factors influencing international business e.g. economic, cultural, geographical, procedural and regulatory requirements
  • Provide analysis and recommendations to clients, global service teams, Sales, Product Management and other elements of Client Management
  • Ongoing partnership with Ops Team to foster teamwork and cooperation for service related issues
  • Identify areas for improvement, devising and implementing well planned strategies to ensure best practices are adopted
  • Identify client requirements, working with RM's and Product Managers to address their needs and enhance client experience, thus seeking to expand HSBC's share of our client's business
  • Work closely with Sales to provide input and ensure proper levels of support are achievable
Requirements

  • Minimum of 3 years working in the banking industry
  • Bachelors degree in business, related field or equivalent work experience
  • Indepth knowledge of industry standards related to all Payment Solutions and Cash Management products and services.
  • Experience with or knowledge of local regulatory requirements related to Anti-Money Laundering.
  • Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
  • Proven ability to deliver creative and flexible customer solutions.
  • Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
  • Ability to interact with business customers at all levels
  • Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
  • Excellent time management, planning and communication skills
  • Strong analytical and problemsolving
  • Experience of working in an International Global Banking environment is desirable
  • Broad based knowledge of HSBC Group companies is desirable
To be considered for this role, the relevant rights to work in Singapore is required.

You'll achieve more when you join HSBC.
Issued by The Hongkong and Shanghai Banking Corporation Limited.

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