Assistant Vice President, Itid Client Services

2 weeks ago


Singapore THE HONGKONG AND SHANGHAI BANKING CORPORATION LIMITED Full time

We are currently seeking a high calibre professional to join our team as an
Assistant Vice President, ITID Client Services.



Principal Responsibilities

  • To provide Desktop related support and implementation of all technology or group initiated Projects to all users within End User Services coverage
  • To respond to faults and requests for changes including Video Conferencing infrastructure and IMAC (Installation, Move, Add and Change) in a timely and accurate manner
  • To manage and able to prioritize all reported I.T. incidents and escalation so as to maintain a high level of support services
  • To manage assigned projects within scope, schedule and budget
  • To act as gatekeeper against any infringement of Technology Risk and Threats, as well as an advisor on Technology requests from stakeholders
  • Deliver and operate business services that utilize appropriate infrastructure technology solutions such that they are efficient, cost optimal and highly resilient, in collaboration with business and Technology stakeholders
  • To address and manage user's expectations in a demanding environment

Requirements:

  • Possess good analytical/lateral thinking and desktop troubleshooting skills, good interpersonal and communication skills
  • Have high degree of individual responsibility in managing the day to day processes / change and possess some leadership quality
  • Ability to perform project management tasks
  • Ensures the completion and full sign off of Service Acceptance Non Functional Requirement controls for new IT Technology services or changes to IT Technology services, as well as ensuring compliance to the relevant Risk Controls and Standards
  • Ensure Service Quality Targets are met for offered client services
  • Support peers across IT to deliver functional and department goals in line with IT strategy, priorities and budgets
  • Must be innovative and have the initiative to perform assigned tasks
  • Willingness to commute within the country in carrying out daily BAU activities, and to station at different office locations as and when required
  • Ability to work with minimum supervision and perform shift/weekend/overtime works when necessary
  • Relevant qualification in the field of Information technology with minimum of 5 years of I.T. Desktop support related experience
  • An inclination for systems related work is preferred


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