IT Operations Analyst

2 weeks ago


Park Road, Singapore Commonwealth Bank Full time

Organization:
At CommBank, we never lose sight of the role we play in other people's financial wellbeing. Our focus is to help people and businesses move forward, to progress. To make the right financial decisions and achieve their dreams, targets and aspirations.

Regardless of where you work within our organisation, your initiative, talent, ideas and energy all contribute to the impact that we can make with our work.

Together we can achieve great things.

Job Title:
IT Operations Analyst


Location:
Bangalore

Business & Team:


CommBank is recognised as leading the industry in IT and operations with its world-class platforms and processes, agile IT infrastructure, and innovation in everything from payments to internet banking and mobile apps.


Our teams utilize process excellence principles to drive timely, error free processing which is an essential component of the value proposition we offer our customers.

Each of us puts the customer at the centre of everything we do and we measure our performance against the Group's external customer satisfaction measures.


Impact & contribution:

You will be responsible for providing end to end technical support for Fraud Decision Platform IT Operations. You must be technical oriented person with comprehensive experience in IT Operations (involving functional and technical landscape). You are responsible for delivering insights to support decision making and service operational integrity.

Roles & Responsibilities

  • Adhere to the
    Code of Conduct . The Code of Conduct sets the standards of behavior, actions and decisions we expect from our people
  • Monitor and Support Fraud Decision Platform solutions, including business rules, batch performance and data availability/analytics
  • Respond to incidents/problems and perform basic root cause analysis (RCA)
  • Troubleshoot and resolve Fraud Decision Platform issues
  • Ensure Fraud Decision Platform systems are secure and compliant with IT standards
  • Escalate incidents to vendor or specialist teams for resolution where required
  • Drive improvements in outcomes that are bound to SLA's and OLA's
  • Lead preparation and maintenance of Operational Support Standard Operating Procedure documentation
  • Create and maintain technical documentation
  • Participate in the change management process
  • Support endusers of Fraud Decision Platform functionality and features
  • Effective communication skills and flexible work in different geographical locations/timezone
  • Participate in oncall support rotation (24x7)
  • Effective communication skills and flexible work in different geographical locations/timezone
  • Mentor and coach junior support engineers


Undertake any other tasks assigned by your manager that you have the capability to perform safely in line with relevant internal Group policies and external regulatory requirements.


Essential Skills:

  • Bachelor's degree in Computer Science, Information Systems or related field
  • 5+ years of practical experience in Unix/Linux administration, SPLUNK monitor/alert dashboard creation & setup, REST & SOAP APIs, Python/Bash Scripts, SQL, Database (Oracle DB), ETL/SAS tools like Ab-Initio or Datastage
  • Strong Experience in automating repetitive tasks using Ansible, Python, shell scripting
  • Strong knowledge of Datawarehouse concepts like SCD and CDC Strong analytical skills including analyzing complex data (vectors and nested
- data)

  • Experience in consuming and processing Kafka streaming data using Ab-Initio
  • Experience in software/infrastructure platform development, management and operations
  • Experience in CI/CD tools (e.g. Git/GitHub, TeamCity, Artifactory, Ansible) is an extra plus
**Qualification:
- *
  • Tertiary Education in an IT field
  • ITIL
  • Microsoft, Linux, VMWare
  • Understanding of Web based technologies including IIS
  • Excellent technical problem solving skills and a customer service focus within a high pressure environment
  • Experience within financial sector is an advantage
  • Oracle DB certification(s)
  • Clear and articulate verbal and written communication skills with the ability to wholly and rapidly relay relevant information in a highly pressurized environment
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Advertising End Date: 16/06/2024
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