Insights Analyst

At CommBank, we never lose sight of the role we play in other people's financial wellbeing. Our focus is to help people and businesses move forward, to progress. To make the right financial decisions and achieve their dreams, targets and aspirations.

Regardless of where you work within our organisation, your initiative, talent, ideas and energy all contribute to the impact that we can make with our work.

Together we can achieve great things.

The Enterprise Risk Management team enables transparent, disciplined and effective risk management across the Group. We do this by

• Embedding a sound Risk Management Framework, underpinned by a strong Risk Culture.
• Ensuring Risk Management as a function operates effectively and efficiently, with a wellcontrolled operating environment.
• Partnering with the business to deliver simpler, better strategic risk investment outcomes.
• Providing better risk data and understanding to improve decisionmaking and drive better risk outcomes.
• Enabling risk professionals to perform at their best. Holding people to account for managing risks and complying with obligations.

See yourself in our team:

Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers.

We offer market-leading products and services, supported by some of the world's best systems and processes.

This role will focus on the team's responsibility to run and support strategic projects, on products as well as channels side of analytics.

We are interested in hearing from people who have:

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  Strategic Thinking
• Commercial acumen, comfortable in fast moving environment and an aptitude to question and challenge stakeholders & fellow team members to get to the best outcomes

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Stakeholder Management

• Good relationship building skills, advanced communication and engagement skills with a collaborative style. The ability to articulate complex technical or analytical requirements or findings in common nontechnical terms

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Strong Analytical Skills

• Highly numerate with good logical reasoning. Programming is required, experience with data exploration and analysis tools such as SQL. Strong Microsoft Office skills (esp. Excel).

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Business and Domain

• Good understanding of Banking & Home buying products and have experience in Home buying/Mortgage product Analytics work. Experience in marketing analytics / Campaign strategy would be good to have.

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Risk Mindset

• All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.
• Undergraduate technical degree B.E. or B.Tech. or equivalent or postgraduation degree in Computer Applications or IT or Business Administration with 3+ years of relevant experience.

Roles and Responsibilities:

• Working collaboratively in crossfunctional Scrum teams with Marketing, Product, Analytics and Business Segment colleagues, you will be responsible for leveraging the Group's data assets to provide insights, design multichannel customer journeys and develop alwayson campaigns that transform customer engagement by delivering tailored customer communications the right message to the right customer, at the right time, via the right channel.
• You will deliver to deadlines by managing multiple priorities in a fastpaced, agile environment where you will build these customer journeys in the form of Next Best Conversation customer decisioning & contact strategies.
• You will synthesize qualitative and quantitative data and facts from various sources to identify relationships and patterns, drawing logical conclusions about customer needs and how best to meet them.
• Using advanced business acumen, you will translate complex business requirements and objectives into technical briefings to support the customer journey & Next Best Conversation development process.
• You will research/understand customer needs and identify relevant analytics and data points that will enable us to contact each customer on the right topic, at the right time, and via the right channel.
• You will refine and optimize Next Best Conversations based on performance analysis to maximize achievement of objectives
• Adhere to the Code of Conduct. The Code of Conduct sets the standards of behavior, actions and decisions we expect from our people

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Advertising End Date: 19/03/2024

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