Operations Manager

2 weeks ago


Singapore INTEGRATED HEALTH INFORMATION SYSTEMS PTE. LTD. Full time

Summary
OperationsManager for a new large-scale National Healthcare IT System

Roles & Responsibilitiesas Operations Manager

  • A well-rounder for allmatters relating to system operations management
  • Accountable for looking after 2nd and 3rd level support for a newly implemented large scale national system
  • Responsible for timely production issue triaging, investigation, resolution, and providing timely and concise updates to source systems
  • Ensure compliance to both internal and external SLAs
  • Manage team's support schedule to ensure full coverage of system operation services, as well as coaching team members to deliver consistent support service quality
  • Provide strong leadership for all matters relating to operations support, processes, and guidelines to achieve service excellence
  • Advise improvements and assist in the development of measurable information and SOP / knowledge base / repository / dashboards to assure continued effectiveness of system operations
  • Communicate and provide relevant, timely and credible information to allow management address identified IT risks, formulate appropriate risk treatment plans to meet business objectives.

Specific Requirement/Skillsets

  • Degree in Computer Science, Information Technology,Management of Information Systems, or related discipline
  • Solution driven, able to react quickly and resolveissues promptly
  • Selfmotivated and able to take the lead to work quicklyand independently
  • Capacity to perform under pressure to handle difficultsituations and issues swiftly
  • Preferably with AWS, DevOps,.NET experience
  • Experience in Healthcare domain is anadded advantage


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