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Avp, Policy Processing for General Insurance
2 weeks ago
Assistant Vice President, Policy Processing
Responsibilities
- Manage the operation of the Policy Processing Department
- Revamp and implement efficient and effective work systems, automating wherever possible
- Introduce service standards and measurements
- Ensure compliance with all laws, regulatory provisions and company policies
- Prepare department and implement new/transitional processes for the new systems
- Ensure effective business continuity plan in place
- Ensure and maintain processing data input integrity, efficient and secure storage, ease of access
- Develop and motivate staff
- Ensure succession planning in place
- Undertake any other duties as may be assigned
QUALIFICATIONS:
- Degree/ Diploma and/or Professional qualification in insurance
SKILLS / KNOWLEDGE:
- Understanding of the insurance business
- Good knowledge of the use of technology and automation
- Knowledge of laws relevant to insurance and operations
- Interpersonal savvy
- Good relationship building skills
- Extensive knowledge of customer needs and delivery system
EXPERIENCE:
- At least 10 years' experience in the industry in operational capacity & managing a team
- Process Management experience
- Statistical analyses of operational results and trends
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