Store Manager

2 weeks ago


Singapore Eight Talons Consulting Pte Ltd Full time

What's in it for you?
As a Jewellery Boutique Manager, you will be responsible for overseeing the daily operations of the boutique.

Your role is to provide exceptional customer service, drive sales, manage staff, and ensure the boutique meets or exceeds its financial goals.

With a keen eye for luxury and a passion for jewellery, you will create a welcoming and memorable experience for the discerning clientele.


The role

Sales and Customer Service:

  • Lead by example, delivering exceptional customer service and maintaining a strong sales focus.
  • Build relationships with clients, providing personalized assistance and product recommendations based on their preferences and needs.
  • Set sales targets and develop strategies to achieve and exceed them.
  • Conduct regular sales analysis and implement corrective actions when necessary.

Staff Management and Development:

  • Recruit, train, and mentor a highperforming team of sales associates.
  • Provide ongoing coaching and feedback to improve individual and team performance.
  • Foster a positive work environment, promoting teamwork, motivation, and a customercentric mindset.
  • Ensure staff adherence to company policies, procedures, and visual merchandising standards.

Inventory Management:

  • Oversee inventory control, including stock replenishment, monitoring product availability, and minimizing stock shrinkage.
  • Collaborate with the purchasing team to ensure optimal stock levels and the introduction of new collections or limitededition pieces.
  • Conduct regular stock audits and implement measures to reduce stock discrepancies.

Boutique Operations:

  • Ensure smooth daytoday operations of the boutique, including opening and closing procedures, cash handling, and security protocols.
  • Maintain a visually appealing and organized boutique layout, in line with the brand's visual merchandising guidelines.
  • Collaborate with the marketing team to plan and execute promotional events, trunk shows, and client engagement initiatives.

Clienteling and Relationship Management:

  • Develop and maintain relationships with highvalue clients, offering personalized services and anticipating their needs.
  • Implement clienteling strategies to drive repeat business, customer loyalty, and referrals.
  • Stay updated on industry trends, competitors, and market demands to adapt strategies and maintain a competitive edge.

Reporting and Financial Management:

  • Prepare regular sales reports, analyzing performance and identifying areas for improvement.
  • Develop and manage the boutique's budget, monitoring expenses and maximizing profitability.
  • Collaborate with the finance team to ensure accurate financial reporting and adherence to financial controls.
  • Proven experience as a boutique manager, preferably in the jewellery or luxury retail industry.
  • Strong sales and customer service orientation, with a track record of achieving sales targets.
  • Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team.
  • Sound understanding of inventory management principles and practices.
  • Strong business acumen, with the ability to analyze financial data and make informed decisions.
  • Excellent communication and interpersonal skills, with the ability to engage and build relationships with clients.
  • Proficiency in MS Office and retail management software.
  • Flexibility to work nontraditional hours, including evenings, weekends, and holidays, as required.
  • We appreciate your interest in our opportunity. _
  • EA Licence No. 21C0676_
  • Company Reg No G_

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