Store Manager

2 weeks ago


Singapore WATSON'S PERSONAL CARE STORES PTE LTD Full time

Accountable for the overall management of a store, ensuring day to day activities are effectively carried out to deliver the store KPIs.

Responsible for the sales and operations of the store(s) that they are assigned.

  • Financial Responsibilities
  • To achieve the store's sales profit and wage budgets and adherence to other cost budgets
  • Bank in daily sales amount in accordance to cash handling procedures set by the Company.
  • Operational Responsibilities
  • Store Layout
  • Ensure stores adhere to Group branding standards
  • Effective interface and communication between stores and other departments are encouraged.
  • Sales Promotion
  • Champions Own Brand products and work closely with team to highlight to customers the potential benefit of using OB or Exclusive products
  • Promotions are well signed and ticketed.
  • Information on the Weekly Bulletin pertaining to new products/price change/promotion/special offers/ products deletion are complied with and disseminated to the staff concerned.
  • Stock
  • Stocks levels are maintained in relations to sales.
  • Stocks loss is to be managed within target set.
  • Ensure all goods received are in correct quantities, in good condition and within expiry guidelines.
  • Ensure all invoices received are in order/complete and submitted to Finance Dept within deadlines given.
  • Stocks shrinkage is minimized through compliance on guidelines in Zero Tolerance and ROS.
  • Routine stocktaking exercises are planned, organised and carried out carefully to ensure accuracy.
  • Manpower
  • Motivate, coach and encourage team member to actively sell OB and Exculsive products
  • Supervisory staff's duty rosters are carefully planned and staff movements are effectively monitored.
  • Training, maintenance, improvement and control of customer service are effectively carried out.
  • Staff are dressed, groomed and presented according to Company standard.
  • Housekeeping & work place safety
  • Ensure the sales floor are kept clean and clear of hazards and Stock rooms are well kept with proper label.
  • Administration
  • Till operating and instore cash flow procedures, invoices and purchase orders are properly managed. Any deviation should be reported to the Area Manager immediately.
  • Compilation of the daily and weekly sales reports as and when required.
  • To manage all standards relating to the store running and enforces strict confidentiality in respect of all company matters.
  • Timely reporting on new developments/changes in store operating environment (Retail Trade Zone) to Area / Cluster Manager concerned.
  • Perform any other duties as assigned by Management

Education & Experience

  • Diploma/GCE "A"/"O" levels
  • Minimum 3 years of relevant experience in Retail
**Personal Attributes

  • Friendly & Positive (customer centric)
  • Resolve customer service issues
  • Possess leadership qualities
  • Passion for people and the retail business
  • Confident, energetic, resourceful and selfmotivated, with a willingness to be "handson"
  • Excellent leadership qualities, good organisational and people management skills, with high level of drive and integrity
  • Possess good basic computer skill
  • Possess good written & communication skill

Competencies

  • Sales Oriented
  • Proficient in inventory and cost management
  • Selling and upselling skills
  • Problem solving skills
  • Cashiering skills
  • Customer handling skills
  • Able to multi task and enjoy working in fast paced environment
  • Digitally Inclined

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