Store Manager

2 weeks ago


Singapore GRK GOLD PALACE PTE. LTD. Full time
Complete store operational requirements by scheduling and assigning employees; following up on work results

  • Maintain store staff by recruiting, selecting, orienting and training employees
  • Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results
  • Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
  • Ensure availability of merchandise and services by approving contracts; maintaining inventories
  • Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
  • Market merchandise by studying advertising, sales promotion and display plans; analyzing operating and financial statements for profitability ratios
  • Secure merchandise by implementing security systems and measures
  • Protect employees and customers by providing a safe and clean store environment
  • Maintain the stability and reputation of the store by complying with legal requirements
  • Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures
  • Contribute to team effort by accomplishing related results as needed
  • Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers
  • Provide training to improve the knowledge base of the staff and utilize crosstraining methods to maintain productivity when employees are absent
  • Work with vendors and manufacturers to bring in effective marketing displays for the sales floor and store windows
  • Manage all controllable costs to keep operations profitable
  • Manage stock levels and make key decisions about stock control
  • Analyze sales figures and forecast future sales
  • Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development
  • Ensure standards for quality, customer service and health and safety are met
  • Respond to customer complaints and comments
  • Organize special promotions, displays and events
  • Tour the sales floor regularly, talking to colleagues and customers to identify or resolve urgent issues
  • Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
  • Initiate changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market
  • Promote the organization locally by liaising with local schools, newspapers and the community in general

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