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Customer Service Officer

4 months ago

Yishun New Town, Singapore Government Organization Full time
1. Answering incoming calls and making outbound calls to customers.

  • Provide Live-Chat support.
  • Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
  • Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
  • Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
  • Ensuring accurate and complete documentation of customer interactions and transactions in the system.
  • Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

Job Type:
Contract

Salary:
$2, $2,700.00 per month

Benefits:

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Vision insurance

Schedule:

  • Day shift

Experience:

  • Customer service: 1 year (preferred)

Work Location:
In person