Workspace Experience Team Leader

3 weeks ago

Singapore BOOKING (SINGAPORE) PTE. LTD. Full time
Roles & Responsibilities

You are responsible to build and maintain an environment that supports teamwork, co-operation and performance excellence within your team. In partnership with the facility management team, making sure the operational services are up to standards and this standard is well maintained; working together with the Contract Manager and Procurement team on change control, costs, service levels and KPI's. Staying aligned with the global and regional Real Estate and Workspace Services strategy, tools and guidelines.

Responsibility

As a Workspace Experience Team Lead you are primarily responsible to lead and manage a team of Workplace Experience Managers. This role is essential in aligning the support needs of each location with the capacity of your team. You will ensure a consistent approach to stakeholder management and transparent division of tasks. Look constantly for improvements of processes and procedures to guarantee operational efficiency.

People Manager
● Manage the Workspace Experience Managers ensuring regional alignment, supporting escalations and taking decisions based on facts and impact analyses
● Coach, train and develop your team, focusing on common goals and a culture of collective responsibility for success
● Develop and sustain a high-performing well motivated team

Demand Management
● Lead regional consistency amongst your team based on feedback tools, including surveys and focus groups.
● Develop and implement strategies to deliver a positive employee experience and drive company initiatives towards employee engagement
● Participate in RIMT (regional incident response team)

Facility Management Partnership
● Ensure the needs of the stakeholders are met, foster the relationship and identify opportunities to work smarter in partnership with the facility management team
● Represents local business needs in Operational Account Review Meetings and collaborates with the Contract Manager when there are contractual disputes, change control actions and feedback including escalations to resolve.
● Responsible to resolve queries and escalations received from the facility management team relating to Workspace Service deliverables

Community Building
● Collaborate with central teams to create an inclusive workspace experience, promoting the Booking values through the Workspace Experience Manager's across the region.
● Work with Regional business leaders to understand their needs and support in organizing key events.

Communication & Information
● Collaborate with key Regional stakeholders to ensure effective communication channels and initiatives that foster a sense of belonging and connection among employees
● Stay informed about industry trends and best practices related to workspace experience and community building through employee engagement

Requirement

● Customer Centricity and Stakeholder Management: Attitude and mindset of taking care of Booking's employees so that they can focus on and deliver their best work. Having a positive 'can do' approach
● Demand Management: Understanding and experience of all aspects of Workspace Services. Experience analyzing data and creating
● Relationship & Community Building: Understanding and experience of building communities in addition to strong relationships with peer and team partners. Able to build a relationship of mutual trust and handle complaints and concerns in a sensitive way
● Organizational Skills: Excellent attention to detail and employee oriented with excellent time management skills
● Problem-Solving and Decision-Making: Sense of responsibility and ability to take ownership, be solution driven and proactive. Ability to identify needs and delegate responsibilities within team members to promote company culture that reflects our Booking values and employee engagement. Having good decision making skills
● Change Management: Embrace change and show flexibility
● People Management: previous people management experience required

Tell employers what skills you have

Focus Groups
Employee Engagement
Investment Management
Procurement
Attention to Detail
Change Control
Team Lead
Team Leader
Real Estate
Stakeholder Management
People Management Experience
People Management
Facilities Management
Surveys

  • Team Leader

    3 weeks ago

    Singapore TDCX Full time

    #BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore Top Reasons to work with TDCXAttractive remuneration,...

  • Team Leader

    3 weeks ago

    Singapore ANDAZ SINGAPORE Full time

    Come join us to express your Andaz as Team Leader - Front Office if the following describes you.You are a good team-player and at the same time, an inspiring leader who is able to guide your team members to perform at the highest standards consistently. You are also a confident individual who is capable of multi-tasking, willing to learn and take on new...

  • Team Leader

    3 weeks ago

    Singapore Andaz Singapore Full time

    SummaryCome join us to express your Andaz as Team Leader - Front Office if the following describes you.You are a good team-player and at the same time, an inspiring leader who is able to guide your team members to perform at the highest standards consistently. You are also a confident individual who is capable of multi-tasking, willing to learn and take on...

  • Team Leader

    3 weeks ago

    Singapore PAS People's Association Full time

    You would conceptualise communication plans, campaigns and publicity initiatives for CDC programmes for effective implementation and outreach. You would be required to identify and work with suitable partners to plan and implement public and marketing communications efforts/strategy to strengthen the CDC's branding and identity. You would coordinate the...

  • Team Leader

    3 weeks ago

    Singapore GREENSAFE INTERNATIONAL PTE. LTD. Full time

    : Manage a team of 10 Members Provide a Technical Evaluation of Digital Solutions Provide a Contract Management Manage the Vendor Management Vendor Reappointment Management of inquiries,complaints,and mailbox Team Management including regular training and project MangementRequirement:- shall mínimally complete university education 5 years of working...

  • Team Leader

    3 weeks ago

    Singapore PAS People's Association Full time

    As a Team Leader,You will formulate, implement, and plan the engagement and onboarding of merchants for the CDC Vouchers Scheme.You will handle enquiries and feedback from residents, merchants and other stakeholders.You will handle the training in coaching Outreach Managers and CDC Vouchers Ambassadors.You will work on publicising the scheme through...

  • Team Leader

    3 weeks ago

    Singapore OCBC Full time

    Responsibilities Lead a team of Business Development Managers in the acquisition of SME business loans Provide training, coaching and guidance to develop young talents and grow the business Closely track and monitor sales performance to ensure optimum productivity of sales team Develop and grow acquisition channels to grow new customer relationships Drive...

  • Team Leader

    3 weeks ago

    Singapore VOPAK TERMINALS SINGAPORE PTE LTD Full time

    Roles & ResponsibilitiesResponsibilities:Lead the team in investigations, troubleshooting and problem solving of incidents and abnormal observations Act as SMC (Site Main Controller) for emergencies arising during after office hours until the arrival of the Operations/ Terminal manager Lead team on process control, application, process recovery and emergency...

  • Team Leader

    1 month ago

    Singapore THE SOUP SPOON Full time

    The Soup Spoon comprises a team of passionate individuals who love what we do and are dedicated to serving our customers with care. Since 2002, we have remained committed to crafting wholesome and delicious soups, salads, and sandwiches using only the freshest, locally and internationally sourced ingredients. With our warm and inviting ambiance, our...

  • Team Leader

    3 weeks ago

    Singapore OCBC Full time

    Lead a team of Business Development Managers in the acquisition of SME business loansProvide training, coaching and guidance to develop young talents and grow the businessClosely track and monitor sales performance to ensure optimum productivity of sales teamDevelop and grow acquisition channels to grow new customer relationshipsDrive campaigns to increase...

  • Team Leader

    1 month ago

    Singapore THE SOUP SPOON Full time

    Company DescriptionThe Soup Spoon is a growing team of inspired individuals who have come together in the name of soups and service. We genuinely love what we do, what we cook, and what we serve This is a place where individuals' strengths are nurtured, latent talents are uncovered, the everyday challenges are boldly taken on. We want you to be a part of us...

  • Team Leader

    3 weeks ago

    Singapore GRAND HYATT SINGAPORE Full time

    Roles & Responsibilities:Greet and accompany guests to their tablesPresent menus and provide detailed information upon requestSet up tables with linens, silverware, and glassesProvide menu suggestions when askedTake precise food and beverage ordersCommunicate order details to the kitchenServe food and drinksInspect dishes for cleanliness and...

  • Workspace Manager

    3 weeks ago

    Singapore Annexion Partners Pte Ltd Full time

    Location: Singapore Discipline: Client type: Contact: Ethan Tan Reference:Posted: 21 minutes agoWe are currently working with a global workplace logistics operator with strong expansion growth strategy regionally to bring in a talented Workspace Manager who is dependable and possesses a business development mindset to support in revenue generating aspects of...

  • Team Leader

    3 weeks ago

    Singapore DREAMUS EDUTAINMENT PTE. LTD. Full time

    About the Company:As a leading provider of experience-based play facilities in Singapore, DreamUs Group provide unique interactive play experiences through:SuperPark in Suntec City MallPororo Park Singapore in Marina SquareTayo Station in Downtown EastPetite Tayo KidsClub in Kallang Wave MallResponsibilities: Takes a proactive role in maintaining SuperPark...

  • Team Leader

    3 weeks ago

    Singapore Cheers Full time

    COMPANY DESCRIPTIONStarted in 2000, Cheers Holdings has since expanded to over 120 outlets situated across Singapore at convenient locations. Cheers Holdings cater to a diverse group of customers such as the young and trendy, students and working adults who lead active and busy lifestyles.If you are someone who is motivated, people-oriented and have passion...

  • Team Leader

    3 weeks ago

    Singapore Cheers Full time

    COMPANY DESCRIPTIONStarted in 2000, Cheers Holdings has since expanded to over 120 outlets situated across Singapore at convenient locations. Cheers Holdings cater to a diverse group of customers such as the young and trendy, students and working adults who lead active and busy lifestyles.If you are someone who is motivated, people-oriented and have passion...

  • Security Team Leader

    1 month ago

    Singapore Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Security Team Leader

    3 weeks ago

    Singapore Hilton Singapore Orchard Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Security Team Leader

    1 month ago

    Singapore Hilton Singapore Orchard Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Security Team Leader

    1 month ago

    Singapore Hilton Singapore Orchard Full time

    DescriptionWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the...