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Team Leader

4 months ago

Singapore TDCX Full time
#BeMore


Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore Top Reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives

Comprehensive medical, insurance, or social security coverage

World-class workspaces

Engaging activities and recognition programs

Strong learning and development plans for your career growth

Positive culture for you to #BeMore at work

Easy to locate area with direct access to public transport

Flexible working arrangements

Be coached and mentored by experts in your field

Join a global company, winner of hundreds of industry awards
What is your mission?

You'll help us deliver excellent service to our partner brands by performing these tasks:
Manage daily operation, roster planning of the team, monthly commission, and incentive submission.


Identify opportunities and challenges of team members in achieving commercial and service targets by working closely with Clients Relations Centre Manager to provide training needs as required.

Attend regular meetings to share CRC updates, operational feedback and conduct bi-monthly CRC performance review with stakeholders.


Responsible for consolidating reports based on pre-determined KPI's, analysis, highlighting all anomalies and insights, with an executive summary to Client Relations Centre Manager and stakeholders.

Assist Clients Relations Centre Manager on other tasks and duties as and when necessary.


Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

Preferably with 2 years of team managing experience in luxury (retail) or hospitality experience is ideal for this position.

Experience in spearheading client centricity with commercial and sales targets.

Highly self-motivated, energetic, team player, proactive and sales driven with a positive attitude

Comfortable working with computers and multiple systems; MS Office, Salesforce, SAP and CRM are a plus

Flexibility with working in shifts, working on weekend and public holidays if required.

Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX (NYSE:
TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.


TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint.

We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce.

Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.


We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry.

Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.


From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.