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Restaurant Manager

3 months ago

Singapore Mandarin Oriental Hotel Group Full time

Position:
Restaurant Manager - Cantonese Cuisine (Full time #537278)

Property / Office:
Mandarin Oriental, Singapore

Location:
Singapore

Responsibilities:

  • Conduct outlet briefings and ensure that communication takes place in the team
  • Ensure that Restaurant's logbooks are up to date
  • Ensure that guest needs and expectations are met by providing a professional and efficient service that is aligned to MOHG's standards
  • Handle all guests' requests and complaints politely, promptly and professionally
  • Guide the team to ensure that guest satisfaction is monitored and where appropriate, rectified
  • Ensure colleagues' grooming standards are being met and maintained to demonstrate a professional image for our guests
  • Liaise with the Culinary team to ensure consistent food quality and presentation
  • Liaise with other departments to ensure that supplies are replenished timely and Restaurant's features are in good and clean conditions at all times
  • Establish and maintain a monthly training plan according to the standards required
  • Develop the team through coaching, mentoring and constant formal interactions at specific yet periodic intervals
  • Prepare operations reports on a weekly and monthly basis
  • Plan, organize and carry out F&B promotions to drive revenue and awareness for the restaurant and hotel
  • Maximise profitability by primarily increasing turnovers (revenues and covers) and carrying out cost control as a secondary priority
  • Any adhoc tasks assigned by the Director of F&B and Director of Restaurants

Job Requirements:

  • Minimum 3 years of F&B experience at a managerial level
  • Able to do shift work and work on weekends (5 day work week)
  • Serviceoriented team player with excellent interpersonal and communication skills
  • Able to multitask and work under pressure in a fast pace environment

Advertised: 01 Nov 2023 Singapore Standard Time

Applications close: 31 Jan 2024 Singapore Standard Time