Assistant Executive, F&B

2 weeks ago


Singapore SENTOSA GOLF CLUB Full time
Roles & Responsibilities

The Assistant Executive oversees the adherence to service, food hygiene, safety, and quality standards within the team during each shift. In addition, they play a vital role in managing front-of-house operations and enhancing customer experiences to boost outlet performance. The Assistant Executive provides guidance to staff on handling customer inquiries, ensures top-notch food and beverage services, and actively identifies opportunities for ongoing enhancements within the team. This role demands meticulousness, resourcefulness, mental fortitude to thrive in high-pressure settings, and the ability to tactfully handle challenging situations.

Food & Beverage Operations

  • Set up all tables according to service standards before each shift.
  • Maintain well-stocked side stations with clean chinaware, cutlery, and glassware.
  • Ensure mise en place/side stations are adequately stocked and continuously replenished.
  • Keep furniture, tables, chairs, and service areas clean and tidy consistently.
  • Efficiently serve food and beverages to guests.
  • Handle payment processing.
  • Demonstrate sound knowledge of beverages (Wine & Liquor) and strive to boost food and beverage sales regularly.
  • Participate in company-wide events such as golf tournaments, and other initiatives.

Guest Relations:

  • Warmly welcome and engage guests in a friendly manner.
  • Initiate conversations with guests, understand their preferences, and establish rapport whenever possible.
  • Address guest inquiries via email and phone calls.
  • Promptly and professionally attend to guest requests and feedback.
  • Embody Sentosa's SHOW values by maintaining a positive, energetic, and caring attitude towards guests at all times.

Job Requirements:

  • Minimum O Levels / Certificate in F&B / Hospitality Management or related field.
  • Proficient in spoken, written, and listening English.
  • At least 2 years of experience in a similar role.
  • Energetic with excellent interpersonal skills.
  • Flexible and a strong team player.
  • Willingness to work on weekends, public holidays, and rotating shifts.
Showcase Your Skills

Accounts Payable
Guest Service
Food Safety
Interpersonal Skills
Guest Relations
Hospitality Management
Food & Beverage
Team Player
Customer Services
Food and Beverage Services
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