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Desktop Support Engineer
2 weeks ago
SUMMARY
- Support client device, DSS does sustaining and maintaining global standard device for users such as laptop, desktop, portable, etc. DSS does purchasing client device when hire new employee or refresh cycle of the user.
- DSS has to support users when they have difficulty to use IT device with good relationship.
- This position is located in onsemi sites especially local in Singapore office & warehouse (GDC) and remote Thailand & Penang, MY to support as first level technical.
- Local 211 users & 240 PCs
- Remote 37 users & 39 PCs
- He/she has to collaborate between DSS members in globally.
KEY RESPONSIBILITIES
- Support users in local site office or warehouse area onsite and two sites remotely.
- Submit ticket through SysAid.
- Ticket resolving when user creates ticket.
- Answer phone calls of user and resolve the issue.
- Solve computer hardware, software and a simple network issue as first layer support.
- Escalate the issue as required.
- Solve other IT related issues and/or communicate with GIS team for server, storage, network, cloud service and phone these are zero or minimized task.
- Acting as a "1st layer" IT support of global or internal users.
- Provide training to users on computer utilization.
QUALIFICATION AND EXPERIENCE
- Graduated from a university or junior college of technology with at least 2 years certified equivalent work experience.
- Industry recognized IT certification or strong knowledge in PC would be an advantage.
- Windows XP/7/10/11 OS, MS office, Active Directory, printers, SCCM (ConfigMgr), Coretex,
- A team player with customeroriented attitude, interpersonal skills and works well in a multicultural workplace.
- Install, configure, repair and monitor the operations of PC, other devices and server systems of IT
- Maintains accurate IT system inventory
- Working with external vendors on sourcing, delivery, maintenance, and support issues
- Prepare operationally and support documentation
- Access control, Administrator authorization and user accounts for various systems
Job Types:
Full-time, Contract
Contract length: 12 months
Salary:
Up to $4,000.00 per month
Schedule:
- Day shift
- Monday to Friday
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