Front Office Associate

2 weeks ago


Singapore TANGLIN CLUB Full time

Job Description:

  • Greets all members and guests enthusiastically and professionally
  • Answers phone and directing calls to the proper person/ department and relaying information to the caller professionally and tactfully
  • Takes messages and relay to the respective departments.
  • Handles Churchill Room reservations for lunch and dinner when the restaurant is closed.
  • Accepts reservation forms from Members for Club Events and ensure timely submission to the Events Department.
  • Handles mail, internal and external for members and Committee Members and deliveries including courier services.
  • Takes in guest parking requests and convey information to Security for their necessary follow up.
  • Inspects guest rooms prior to guests' arrivals.
  • Responsible for checkingguests in, assigning rooms and checkingout transactions for guests
  • Responsible for mentioning Club Rules and Byelaws to members, guests and upon checkins.
  • Informs the housekeeping staff regarding the part of the day, when the room is vacated by the guest, so that they can clean up the room.
  • Assists with wakeup calls, as well as the wellbeing of the room guests' to ensure they have a good stay.
  • Handles cashiering, accepting payments and generating receipts for monthly statements, guest rooms billings, cash coupons.
  • Issues and checks membership cards and account status.
  • Issues temporary cards for Members and Reciprocal Members for registration.
  • Issues Introduction letters for Members and Reciprocal Members.
  • Handles and maintains records and data for all categories of membership who are visiting the Club
  • Any other tasks as delegated by the Executives and Manager of the Department.

Job Requirement:

  • Minimum GCE 'N' Level and above.
  • Minimum 1 year work experience in the similar capacity.
  • Able to work rotating shifts, on weekends and public holidays.
  • Respectful, team player who work cordially with peers and others.
  • Selfdriven to manage tasks assigned
  • Work well in a fastpaced environment.


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